• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Malaysia Jobs Expertini

Customer Support Engineer (L1) Job Opening In Shah Alam – Now Hiring ExecSearch


Job description

job description
  • Responsible for all level 1 onsite corrective and preventive services assigned territories & assigned schedule.
  • Ensure customer satisfaction with company’s after sales service by prioritizing issues based on severity and key customers.
  • Responsible for Footprints tickets creation / updates.
  • To guide/assist customer in resolving their issue via knowledge DB.
  • Ensure that issues are handled within the agreed service level agreement timeframe.
  • Issuance of service report.
  • Consolidate service reports for spare parts charging.
  • Establish and maintain a lasting working relationship.
  • Communicates effectively with clients to identify needs.
  • Requirements:
  • 4 - 6 years of professional experience in technical issue management in Systems and Consumer product.
  • Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent.
  • Working experience in technical support.
  • Demonstrate strong problem skill set.
  • Demonstrate strong client handling skill set.
  • High level of self-discipline for remote work arrangements when needs arise.
  • Excellent communication skills to coordinate with support L1 and L2 support teams in Malaysia KL and Singapore office.
  • Able to travel overseas and other states in Malaysia.
  • Mindful of SLA timeframes.
  • Effective communications skills.
  • Company Background
    The company is one of the service provider and electronic game development company with businesses across Asia region.
    Interested candidates please apply online with attached resume and art portfolio for review purpose.

    We regret that only shortlisted candidates will be notified.

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    DDN hiring Technical Support Engineer L1 Job in , , Malaysia, , , Malaysia, Malaysia
    DDN
    , , Malaysia, , , Malaysia, Malaysia
    Cartrack hiring Customer Care/ App support / L1 Technical support Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Cartrack
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Cartrack hiring Customer Care/ App support / L1 Technical support Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    Cartrack
    Kuala Lumpur, Kuala Lumpur, Malaysia
    ExecSearch hiring Customer Support Manager / Assistant Manager (L1) Job in Shah Alam, Selangor, Malaysia
    ExecSearch
    Shah Alam, Selangor, Malaysia
    ExecSearch hiring Customer Support Manager / Assistant Manager (L1) Job in Shah Alam, Selangor, Malaysia
    ExecSearch
    Shah Alam, Selangor, Malaysia
    Unison Group hiring L1 Production Support Engineer (UNIX & SQL) Job in Kuala Terengganu, Terengganu, Malaysia
    Unison Group
    Kuala Terengganu, Terengganu, Malaysia
    Unison Group hiring L1 Production Support Engineer (UNIX & SQL) Job in Kuala Berang, Terengganu, Malaysia
    Unison Group
    Kuala Berang, Terengganu, Malaysia
    Two95 International Inc. hiring Technical Support Specialist - L1 Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Two95 International Inc.
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Two95 International Inc. hiring Technical Support Specialist - L1 Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    Two95 International Inc.
    Kuala Lumpur, Kuala Lumpur, Malaysia
    NTT DATA hiring MS Engineer L1 Job in Petaling Jaya, Selangor, Malaysia
    NTT DATA
    Petaling Jaya, Selangor, Malaysia
    Logicalis Asia Pacific hiring L1 Cybersecurity Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    Logicalis Asia Pacific
    Kuala Lumpur, Kuala Lumpur, Malaysia
    Wireless Logic Ltd hiring 24/7 Technical Support Engineer L1 – L3 Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    Wireless Logic Ltd
    Kuala Lumpur, Kuala Lumpur, Malaysia
    Extreme Reach hiring Technical Support Specialist - L1 & L2 Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Extreme Reach
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Unison Group hiring L1 Production Support (Unix/SQL) Job in George Town, Penang, Malaysia
    Unison Group
    George Town, Penang, Malaysia
    Unison Group hiring L1 Production Support (Unix/SQL) Job in Johor Bahru, Johor, Malaysia
    Unison Group
    Johor Bahru, Johor, Malaysia
    Unison Group hiring L1 Production Support (Unix/SQL) Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Unison Group
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    XR Extreme Reach hiring Technical Support Specialist - L1 & L2 Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    XR Extreme Reach
    Kuala Lumpur, Kuala Lumpur, Malaysia
    PwC Malaysia hiring Associate - HRMS L1 Client Support Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    PwC Malaysia
    Kuala Lumpur, Kuala Lumpur, Malaysia
    Unison Group hiring L1 Production Support (Unix/SQL) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    Unison Group
    Kuala Lumpur, Kuala Lumpur, Malaysia
    HCLTech hiring L1 Technical Product Support - SailPoint Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    HCLTech
    Kuala Lumpur, Kuala Lumpur, Malaysia
    Extreme Reach hiring Technical Support Specialist - L1 & L2 Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    Extreme Reach
    Kuala Lumpur, Kuala Lumpur, Malaysia
    Reinhausen Asia-Pacific Sdn. B hiring Customer Support Engineer Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Reinhausen Asia-Pacific Sdn. B
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Kaleris hiring Customer Support Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    Kaleris
    Kuala Lumpur, Kuala Lumpur, Malaysia
    PwC hiring Senior Associate - HRMS L1 Client Support Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    PwC
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    PwC hiring Experienced Associate - HRMS L1 Client Support Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    PwC
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    PwC hiring Experienced Associate - HRMS L1 Client Support Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    PwC
    Kuala Lumpur, Kuala Lumpur, Malaysia
    PwC hiring Senior Associate - HRMS L1 Client Support Job in Kuala Lumpur, Kuala Lumpur, Malaysia
    PwC
    Kuala Lumpur, Kuala Lumpur, Malaysia
    WomenTech Network hiring MS Engineer (L1) Japanese-speaking Job in Cyberjaya, Selangor, Malaysia
    WomenTech Network
    Cyberjaya, Selangor, Malaysia
    NTT hiring MS Engineer (L1) Japanese-speaking Job in Cyberjaya, Selangor, Malaysia
    NTT
    Cyberjaya, Selangor, Malaysia
    NTT DATA hiring MS Engineer (L1) Japanese-speaking Job in Cyberjaya, Selangor, Malaysia
    NTT DATA
    Cyberjaya, Selangor, Malaysia
    NTT America, Inc. hiring MS Engineer (L1) Japanese-speaking Job in Cyberjaya, Malaysia, Malaysia
    NTT America, Inc.
    Cyberjaya, Malaysia, Malaysia
    NTT America, Inc. hiring MS Engineer (L1) Japanese-speaking Job in Cyberjaya, Malaysia, Malaysia
    NTT America, Inc.
    Cyberjaya, Malaysia, Malaysia

    Unlock Your Customer Support Potential: Insight & Career Growth Guide


    Real-time Customer Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Shah Alam, Malaysia, highlighting market share and opportunities for professionals in Customer Support roles.

    10261 Jobs in Malaysia
    10261
    340 Jobs in Shah Alam
    340
    Download Customer Support Jobs Trends in Shah Alam and Malaysia

    Are You Looking for Customer Support Engineer (L1) Job?

    Great news! is currently hiring and seeking a Customer Support Engineer (L1) to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ExecSearch adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Malaysia laws and regulations

    What Is the Average Salary Range for Customer Support Engineer (L1) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Shah Alam. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Support Engineer (L1)?

    Key qualifications for Customer Support Engineer (L1) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Customer Support Engineer (L1)?

    To improve your chances of getting hired for Customer Support Engineer (L1), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Customer Support Engineer (L1) Job Success

    ExecSearch interview tips for Customer Support Engineer (L1)

    Here are some tips to help you prepare for and ace your Customer Support Engineer (L1) job interview:

    Before the Interview:

    Research: Learn about the ExecSearch's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Customer Support Engineer (L1) interview at ExecSearch, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ExecSearch's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Customer Support Engineer (L1) Positions

    Setting up job alerts for Customer Support Engineer (L1) is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!