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Customer Support Executive - PK Job Opening In Sepang – Now Hiring Exness


Job description

Overview

Exness Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Customer Support Executive - PK role at Exness

Your role at Exness:

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients.

You will answer all technical support questions, handle requests, and maintain a good company image.

You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.

Responsibilities

  • Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.

  • Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.

  • Update clients on their request status accordingly.

  • Verify documents submitted by clients within specific regions on an hourly basis.

  • Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.

  • Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.

  • Achieve quarterly KPI targets set by the CS manager.

  • Perform other ad hoc tasks assigned by the manager.

What makes you a great fit

  • Good communication skills in English, and in native Urdu
  • Strong client-facing and communication skills
  • Troubleshooting and multitasking skills
  • Customer service orientation
  • Bachelor’s degree in business administration or related field
  • Self-motivated and highly reliable

What we offer

  • Competitive and attractive compensation
  • Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
  • Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
  • Generous time off, including 21 days of annual leave and paid sick leave
  • Allowance for sports club memberships or other physical exercise activities
  • Holiday flight tickets and accommodation coverage (within the yearly limit)
  • Meal and transportation allowance
  • Education allowance for your children’s school and kindergarten fees
  • Outstanding team-building experiences and corporate parties

Your journey after applying

  • Interview with the Talent Acquisition team (up to 40 minutes)
  • English test (up to 30 minutes)
  • Written assessment (1 day)
  • Interview with the trainer (15 minutes)
  • Final interview (1 hour)

Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy.

This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world.

Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness.

Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.

At Exness, we're an equal opportunity employer where every individual is valued.

No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you.

As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other
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Required Skill Profession

Management & Operations


  • Job Details

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Unlock Your Customer Support Potential: Insight & Career Growth Guide


Real-time Customer Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Support in Sepang, Malaysia, highlighting market share and opportunities for professionals in Customer Support roles.

10262 Jobs in Malaysia
10262
253 Jobs in Sepang
253
Download Customer Support Jobs Trends in Sepang and Malaysia

Are You Looking for Customer Support Executive PK Job?

Great news! is currently hiring and seeking a Customer Support Executive PK to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Exness adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Customer Support Executive PK Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Sepang. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Support Executive PK?

Key qualifications for Customer Support Executive PK typically include Management & Operations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Support Executive PK?

To improve your chances of getting hired for Customer Support Executive PK, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Support Executive PK Job Success

Exness interview tips for Customer Support Executive   PK

Here are some tips to help you prepare for and ace your Customer Support Executive PK job interview:

Before the Interview:

Research: Learn about the Exness's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Support Executive PK interview at Exness, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Exness's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Support Executive PK Positions

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