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Customer Technical Onboarding Engineer(Post Sales) Position in Port Klang - Veeam


Job description

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it.

Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence.

Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running.

Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

The future of data resilience is here - go fearlessly forward with us.

Overview

The Customer Success Technical Onboarding Manager (remote working) engages directly with select customers to execute Veeam’s onboarding strategy during the critical early stages of their Veeam engagement, putting them on a path for long-term success.

This role is responsible for assessing each customer’s unique requirements, providing product how-to and best practices, and ensuring fast time to value from their Veeam investment.

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes.

Soft skills combined with technical skills are key in this role.

Responsibilities

  • Work with the customer through the onboarding phase, establishing a positive working relationship and assist with product guidance, adoption and time to value
  • Serve as a knowledgeable and trusted advisor for Veeam products, resources, and training options as needed to drive use case execution
  • Assist with both technical and non-technical topics related to the customer onboarding
  • Advocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience
  • Collaborate internally with Customer Success, Sales, Professional Services and the broader cross functional groups to drive continuous improvement and a superior customer experience
  • Work with Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their Veeam journey
  • Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized
  • Contribute to a positive team environment of collaboration, customer empathy, and inclusion
  • Travel up to 20%

Qualifications

  • 6+ years of relevant industry experience
  • Technical understanding across Veeam technologies
  • Adept at developing relationships with new customers and internal teams
  • Adept at leading conversations and presentations, for both technical and non-technical topics
  • Excellent verbal and written communication skills
  • Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)
  • Experience working with monitoring tools and frameworks
  • Experience in data life-cycle management with IT audit requirements
  • Experience with virtualization technologies
  • Able to work independently with limited direction in a fast-paced and unpredictable environment
  • Ability to adapt to changes in roles and responsibilities
  • Excellent time management skills; able to manage multiple customers simultaneously for short term Onboarding engagements.

  • Demonstrates patience, understanding and empathy to effectively manage conflict and concerns
  • VMCE and VMCA certification (can be completed after joining)

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.

All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruitment Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruitment Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge.

Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

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Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Customer Technical Potential: Insight & Career Growth Guide


Real-time Customer Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Technical in Port Klang, Malaysia, highlighting market share and opportunities for professionals in Customer Technical roles.

8958 Jobs in Malaysia
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351 Jobs in Port Klang
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Download Customer Technical Jobs Trends in Port Klang and Malaysia

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Veeam adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Customer Technical Onboarding Engineer(Post Sales) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Port Klang. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Technical Onboarding Engineer(Post Sales)?

Key qualifications for Customer Technical Onboarding Engineer(Post Sales) typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Technical Onboarding Engineer(Post Sales)?

To improve your chances of getting hired for Customer Technical Onboarding Engineer(Post Sales), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Technical Onboarding Engineer(Post Sales) Job Success

Veeam interview tips for Customer Technical Onboarding Engineer(Post Sales)

Here are some tips to help you prepare for and ace your Customer Technical Onboarding Engineer(Post Sales) job interview:

Before the Interview:

Research: Learn about the Veeam's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Technical Onboarding Engineer(Post Sales) interview at Veeam, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Veeam's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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