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Urgent! Desktop Claims Handler (Property or Casualty claims) Job Opening In Kuala Lumpur – Now Hiring Sedgwick

Desktop Claims Handler (Property or Casualty claims)



Job description

Desktop Claims Handler (Property or Casualty claims)

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Sedgwick is looking for a Desktop Claims Handler to manage and assess claim files in a professional manner by working with policy holders, insurers, brokers, colleagues and other professionals to determine claim validity.

This role involves handling desktop-based claims from first notice of loss to finalisation, communicating with clients and claimants, and ensuring accurate documentation throughout the claims process.

Responsibilities

  • Manage claims on desktop (without site survey) from start (first notice of loss) to end (finalisation)
  • Communicate with clients/claimants via phone and email to address queries and request information or supporting documentation
  • Examine documentation and evidence to determine claim validity
  • Evaluate claims based on policy coverage and determine whether conditions have been met and exclusions applied
  • Maintain accurate, thorough and up-to-date claim file documentation in the electronic claims management system
  • Ensure all data and supporting documents are entered into the claims management system
  • Manage an open portfolio of claims in a timely manner, in line with client SLAs
  • Identify and investigate potentially fraudulent claims with referral to Team Leader
  • Model ethical behaviour and execute responsibilities in accordance with Sedgwick’s core values, legal requirements, and regulatory policies

Requirements

  • A diploma or degree in any discipline
  • Professional certificates in insurance are desired
  • Minimum three (3) years of experience in end-to-end management of commercial claims for property and/or casualty
  • Working knowledge of industry insurance policies/wordings and the claims life cycle
  • Strong command of spoken and written English
  • Good analytical and numeracy skills
  • Excellent interpersonal and critical thinking skills
  • Working knowledge of Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams)
  • Ability to work independently and demonstrate personal initiative
  • Time management with ability to multi-task and adapt to priority changes
  • Proficiency in Mandarin and/or Cantonese is an added advantage
  • Team player with ability to collaborate to deliver client commitments
  • Analytical, problem solving and organizational abilities
  • Meticulous attention to detail

Sedgwick is an Equal Opportunity Employer.

The statements in this document describe the general nature and level of work being performed by a colleague assigned to this description and are not intended to be an exhaustive list of duties.

Sedgwick reserves the right to modify duties as needed.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Finance and Sales

Industries

  • Insurance

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Required Skill Profession

Finance



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