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Urgent! Desktop Support Engineer Job Opening In my – Now Hiring Konica Minolta Business Solutions (M) Sdn. Bhd.

Desktop Support Engineer



Job description

Job
Requirement:

  • Candidate should possess
    a Diploma / Advanced Diploma, Professional Certificates, Bachelor
    Degree or equivalent in Engineering (Computer /
    Telecommunication),Computer Science / Information
    Technology
  • Preferably at least 2 years of
    related working experience.
  • Preferably
    Executive specializing in Information Technology or
    equivalent.
  • Good communication skills in
    English, Malay language for both spoken and
    written.
  • 3 Contract positions
    available.
  • To provide technical and process
    assistance to end-users via on-site, phone, email, live chat and
    web-form.
  • To diagnose and troubleshoot
    end-users’ problems with various IT tools.
  • To
    perform an initial assessment, attempts to resolve or escalate the
    problem based on customer’s standard support process and
    procedures.
  • Analyzes and clarifies the queries
    by conducting research and troubleshooting the
    issues.
  • Provide necessary operation reports and
    documentation.
  • Performs work in compliance
    within specified KPI/service level
    requirements. 
  • Performs any ad hoc or
    scheduled PC refresh within customer's
    premise.
  • Provide level 2 users support (onsite
    support by attending to end
    user).
  • Troubleshooting network operating
    system, software and hardware. 
  • Being
    familiar with network operating system, software and
    hardware. 
  • Work within a ticketing
    system and create documentation for new
    processes. 
  • Training staff to maximize
    the potential of existing
    technology. 
  • Providing individual
    support and training upon
    request. 
  • Providing recommendations
    about support and information
    access. 
  • Maintaining an updated
    inventory of software, hardware and
    resources.
  • Demonstrated aptitude for continuous
    learning and innovative
    thinking. 
  • Able to work independently
    and in a team environment. 
  • Strong
    written, oral and interpersonal skills with a demonstrated ability
    to communicate with outside vendors and internal
    staff.  
  • Documenting case
    studies and relevant IT processes and procedures, and adding to the
    knowledge base of the
    organization. 


Required Skill Profession

Computer Occupations



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