Desktop Support Engineer

Job
Requirement:

• Candidate should possess
  a Diploma / Advanced Diploma, Professional Certificates, Bachelor
  Degree or equivalent in Engineering (Computer /
  Telecommunication),Computer Science / Information
  Technology
• Preferably at least 2 years of
  related working experience.
• Preferably
  Executive specializing in Information Technology or
  equivalent.
• Good communication skills in
  English, Malay language for both spoken and
  written.
• 3 Contract positions
  available.
• To provide technical and process
  assistance to end-users via on-site, phone, email, live chat and
  web-form.
• To diagnose and troubleshoot
  end-users’ problems with various IT tools.
• To
  perform an initial assessment, attempts to resolve or escalate the
  problem based on customer’s standard support process and
  procedures.
• Analyzes and clarifies the queries
  by conducting research and troubleshooting the
  issues.
• Provide necessary operation reports and
  documentation.
• Performs work in compliance
  within specified KPI/service level
  requirements. 
• Performs any ad hoc or
  scheduled PC refresh within customer's
  premise.
• Provide level 2 users support (onsite
  support by attending to end
  user).
• Troubleshooting network operating
  system, software and hardware. 
• Being
  familiar with network operating system, software and
  hardware. 
• Work within a ticketing
  system and create documentation for new
  processes. 
• Training staff to maximize
  the potential of existing
  technology. 
• Providing individual
  support and training upon
  request. 
• Providing recommendations
  about support and information
  access. 
• Maintaining an updated
  inventory of software, hardware and
  resources.
• Demonstrated aptitude for continuous
  learning and innovative
  thinking. 
• Able to work independently
  and in a team environment. 
• Strong
  written, oral and interpersonal skills with a demonstrated ability
  to communicate with outside vendors and internal
  staff.  
• Documenting case
  studies and relevant IT processes and procedures, and adding to the
  knowledge base of the
  organization.