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Desktop Support Engineer Job Opening In Petaling Jaya – Now Hiring Konica Minolta Malaysia


Job description

Requirements

  • Candidate should possess a Diploma / Advanced Diploma, Professional Certificates, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
  • Preferably at least 2 years of related working experience.

  • Preferably Executive specializing in Information Technology or equivalent.

  • Good communication skills in English, Malay language for both spoken and written.

  • 3 Contract positions available.

Responsibilities

  • To provide technical and process assistance to end-users via on-site, phone, email, live chat and web-form.

  • To diagnose and troubleshoot end-users’ problems with various IT tools.

  • To perform an initial assessment, attempts to resolve or escalate the problem based on customer’s standard support process and procedures.

  • Analyzes and clarifies the queries by conducting research and troubleshooting the issues.

  • Provide necessary operation reports and documentation.

  • Performs work in compliance within specified KPI/service level requirements.

  • Performs any ad hoc or scheduled PC refresh within customer's premise.

  • Provide level 2 users support (onsite support by attending to end user).

  • Troubleshooting network operating system, software and hardware.

  • Being familiar with network operating system, software and hardware.

  • Work within a ticketing system and create documentation for new processes.

  • Training staff to maximize the potential of existing technology.

  • Providing individual support and training upon request.

  • Providing recommendations about support and information access.

  • Maintaining an updated inventory of software, hardware and resources.

  • Demonstrated aptitude for continuous learning and innovative thinking.

  • Able to work independently and in a team environment.

  • Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.

  • Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

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Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Desktop Support Potential: Insight & Career Growth Guide


Real-time Desktop Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Desktop Support in Petaling Jaya, Malaysia, highlighting market share and opportunities for professionals in Desktop Support roles.

4510 Jobs in Malaysia
4510
405 Jobs in Petaling Jaya
405
Download Desktop Support Jobs Trends in Petaling Jaya and Malaysia

Are You Looking for Desktop Support Engineer Job?

Great news! is currently hiring and seeking a Desktop Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Konica Minolta Malaysia adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Desktop Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Desktop Support Engineer?

Key qualifications for Desktop Support Engineer typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Desktop Support Engineer?

To improve your chances of getting hired for Desktop Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Desktop Support Engineer Job Success

Konica Minolta Malaysia interview tips for Desktop Support Engineer

Here are some tips to help you prepare for and ace your Desktop Support Engineer job interview:

Before the Interview:

Research: Learn about the Konica Minolta Malaysia's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Desktop Support Engineer interview at Konica Minolta Malaysia, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Konica Minolta Malaysia's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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