Job description
SCCM/INTUNE- Malaysia(Varun)
We are looking for a SCCM/Intune Customer Engineer toprovide technical support for Microsoft Endpoint Configuration Manager (SCCM)
and Microsoft Intune environments.
This role focuses on assisting customers
with request resolution, troubleshooting, and day-to-day operational support,
helping ensure reliable endpoint management across on-premises and cloud-based
devices.
Key Responsibilities
• Responsibilities include, but are not limited to, the
following examples:
• Provide Tier 2 support to customers for technical requests
related to SCCM and Intune environments.
• Proactively review customer concerns and provide
recommendations to improve endpoint management, user experience, and policy
compliance.
• Investigate and resolve requests related to:
• - SCCM: application deployment, task sequences, driver
packages, software update groups (SUGs), boundaries and boundary groups,
distribution point health, and client push installation.
• - Intune: device compliance policies, configuration
profiles, app protection policies, Autopilot deployment profiles, and
co-management setup.
• Support mobile device management (MDM) requests,
including:
• - Enrollment and management of iOS, Android, and Windows
10/11 devices.
• - Mobile app deployment via Intune (store apps, LOB apps,
and web links).
• - Addressing customer requests related to enrollment
challenges, access configurations, and policy enforcement across mobile
platforms.
• Assist customers with transitioning workloads from SCCM to
Intune, including Windows Update for Business, endpoint security, and app
deployment.
• Analyze logs and diagnostics (e.g., CMTrace, Event Viewer,
Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and
resolve requests efficiently.
• Provide clear, professional technical guidance to
customers and internal teams, adjusting communication style based on audience
and context.
• Document support requests, investigation steps,
resolutions, and known best practices.
• Collaborate with engineering or escalation teams when
advanced troubleshooting or deeper investigation is required.
Soft Skills & Presentation skills
• Strong communication skills with the ability to translate
complex technical topics into simple, customer-friendly language.
• Active listening and empathy when engaging with end users
or customer teams.
• Adaptable and calm under pressure, especially when working
with high-impact or time-sensitive support requests.
• Excellent time management, prioritization, and
follow-through.
• Strong sense of ownership and accountability for customer
experience and outcomes.
• Collaborative mindset with a willingness to work
cross-functionally to drive resolution.
Required Skill Profession
Computer Occupations