Dynamics 365 FO Functional Support Consultant

Job description

Dynamics 365 FO Functional Support Consultant

Join to apply for the Dynamics 365 FO Functional Support Consultant role at sa.global .

About sa.global

sa.global addresses industry challenges through vertical-focused solutions.

Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster.

Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies.

Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.

Over 800,000 users in 80 countries rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future.

We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we have been part of Microsoft Inner Circle for 12 years.

Our global organization has a 1000-member team across 25 countries.

For more information, visit

Why choose sa.global

Open, flexible, vibrant, collaborative, and diverse are among the terms used to describe our culture.

We encourage innovative and dynamic thinking.

Our Core Values are Agile, Capable, and Committed, which guide our inclusive work environment.

Our employees come from varied cultural and social backgrounds, and we strive to make sa.global a great place to work.

• Contribute toward a working environment that represents one sa.global where everyone is seen as equal and diversity is championed.
  
  
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism.
  
  
• Come as you are, make work fun and help others succeed, and foster an always learning mentality.
  
  

About The Role

sa.global is looking for a motivated and skilled Microsoft Dynamics 365 Finance and Operations (FO) Functional Support Consultant to join our dynamic team.

As the D365 FO Functional Support Consultant, you will manage all incoming support issues, triage, and work with other resources to resolve them as necessary.

We offer opportunities for growth in a dynamic, collaborative, and supportive organization with a strong ethical culture.

Main Responsibilities

• Be our primary contact for a list of Microsoft Dynamics 365 Finance and Operations (FO) clients.
  
  
• Maintain issue status and communication on open issues with the client.
  
  
• Ensure clients receive a timely response according to sa.global's published support offering.
  
  
• Investigate cases and provide consulting services for multiple clients.
  
  
• Provide development support for customer requests and quoting for any custom work.
  
  
• Record and monitor all incoming request issues in the support system.
  
  
• Ensure timely responses to client requests for support, according to issue urgency and SLA.
  
  
• Assist clients with resolving issues and escalate support requests as required.
  
  
• Report weekly to the Team Lead on the status of all issues.
  
  
• Prepare written technical specifications for modifications undertaken.
  
  
• Perform testing and QA.
  
  
• Liaise with product vendors on issues relevant for our customers or sa.global.
  
  
• Ensure the accuracy and consistency of information processed within sa.global.
  
  
• Maintain a professional standard in the workplace and represent the company professionally.
  
  
• Enter timesheets accurately on a weekly basis.
  
  
• Comply with sa.global standards, methodologies, and conventions.
  
  
• Collaborate with our Global teams.
  
  
• Other tasks as deemed appropriate by the company.
  
  

Skills And Experience

• Experience troubleshooting issues related to Microsoft Dynamics 365 FO.
  
  
• Excellent problem-solving skills, strong customer-service orientation, and commitment to timely, quality solutions.
  
  
• Knowledge of underlying Microsoft technologies (SQL, Data Analysis, Reporting Services) desirable.
  
  
• Ability to work in both a team environment and on an individual basis in a motivated manner.
  
  
• Positive attitude and patience.
  
  
• Good time management and documentation skills.
  
  
• Excellent communication and analytical skills.
  
  
• Excellent written and spoken English.
  
  
• Willingness to learn and be challenged.
  
  
• Good presentation and training skills.
  
  
• Enthusiasm to help customers succeed.
  
  
• Constant motivation for learning and development, diligence and responsible attitude.
  
  
• Ability to resolve problems independently using an analytical approach.
  
  
• Ability to focus on achieving results.
  
  
• Ability to deal with clients in a professional manner.
  
  
• Business processes knowledge across multiple industries is a plus.
  
  
• Bachelor's or advanced degree in a science- or technology-related field (preferred).
  
  
• Experience in Windows Server Setup, Configuration, and Installation would be an advantage.
  
  
• Microsoft Certifications for Microsoft Dynamics 365 FO would be an advantage.
  
  

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

Kuala Lumpur, Malaysia

Salary: MYR 2,500 - MYR 3,800 per month

Required Skill Profession

Consulting