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E-Commerce Customer Service Executive Job Opening In Petaling Jaya – Now Hiring System Consultancy Services Sdn Bhd


Job description

Overview

We are looking for a highly driven E-Commerce Customer Service Executive to join our team.

You will be supporting shoppers via e-commerce platforms and responsible for maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

You will support customers to complete their buyer’s journey seamlessly.

You should have an outgoing and positive demeanour, a motivated, energetic work ethic and a track record of working well with others in a team environment.

Responsibilities

  • Covers all aspect of related e-commerce customer service scope.

  • Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.

  • Attract potential customers by answering product and service questions, suggesting information about other products and services.

  • Assist with placement of orders, refunds, or exchanges.

  • Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

  • Able to communicate concisely our company policies to customers.

Job Requirements

  • Diploma or equivalent
  • Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
  • Quick learner with the ability to absorb extensive information on our brand's product offerings and communications/advertising program
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Excellent interpersonal communication skill, both verbal and written
  • Motivated, energetic, driven work ethic and ability to use positive language
  • Must be able to work on AFTERNOON & WEEKENDS shift rotation.

  • Fresh graduates are welcome to apply too.

Job Benefits

  • Exposure to e-commerce market
  • Allowance
  • On the job training
  • Career growth

Job Details

  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting

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Required Skill Profession

Management & Operations


  • Job Details

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Unlock Your E Commerce Potential: Insight & Career Growth Guide


Real-time E Commerce Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for E Commerce in Petaling Jaya, Malaysia, highlighting market share and opportunities for professionals in E Commerce roles.

709 Jobs in Malaysia
709
71 Jobs in Petaling Jaya
71
Download E Commerce Jobs Trends in Petaling Jaya and Malaysia

Are You Looking for E Commerce Customer Service Executive Job?

Great news! is currently hiring and seeking a E Commerce Customer Service Executive to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at System Consultancy Services Sdn Bhd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for E Commerce Customer Service Executive Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for E Commerce Customer Service Executive?

Key qualifications for E Commerce Customer Service Executive typically include Management & Operations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for E Commerce Customer Service Executive?

To improve your chances of getting hired for E Commerce Customer Service Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for E Commerce Customer Service Executive Job Success

System Consultancy Services Sdn Bhd interview tips for E Commerce Customer Service Executive

Here are some tips to help you prepare for and ace your E Commerce Customer Service Executive job interview:

Before the Interview:

Research: Learn about the System Consultancy Services Sdn Bhd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your E Commerce Customer Service Executive interview at System Consultancy Services Sdn Bhd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the System Consultancy Services Sdn Bhd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for E Commerce Customer Service Executive Positions

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