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Urgent! ERP Customer Support Consultant Job Opening In Selangor Malaysia – Now Hiring Finsoft Consulting

ERP Customer Support Consultant



Job description

About the Role

Are you passionate about technology and problem-solving?

Do you enjoy helping businesses work smarter through automation and data-driven solutions?

Join Finsoft Consulting, one of Malaysia’s premium EPICOR ERP partners, and be part of a growing team that supports leading manufacturing companies in their digital transformation journey.

As an ERP Customer Support Consultant, you’ll work directly with our clients to troubleshoot issues, optimize system usage, and ensure their ERP runs seamlessly.

This role is perfect for someone who loves learning how businesses operate—and wants to grow their career in ERP and digital systems.

What You’ll Do

  • Provide ERP functional support to customers via phone, email, and remote troubleshooting.

  • Understand client business processes and help configure or fine-tune their ERP system.

  • Investigate and resolve user issues, ensuring timely and effective solutions.

  • Work closely with technical teams to escalated, test, and resolve system bugs or enhancements.

  • Guide users on ERP best practices and efficient system usage.

  • Keep documentation of cases and resolutions to enhance internal knowledge sharing.

  • Stay updated on EPICOR features, modules, and updates.

What We’re Looking For

  • Degree in Information Technology, Business Administration, Accounting, or related field.

  • Strong analytical and problem‑solving skills.

  • Good communication skills in English (spoken and written).

  • A team player with a positive attitude and willingness to learn.

  • Fresh graduates with a passion for ERP or business systems are encouraged to apply.

Bonus Points If You Have

  • Experience in ERP support or implementation (EPICOR, SAP, Oracle, Microsoft Dynamics, etc.).

  • Familiarity with SQL queries, reporting tools, or system configuration.

  • Exposure to manufacturing or distribution business processes.

Why Join Finsoft Consulting?

  • Be part of a growing digital transformation team working with top Malaysian manufacturers.

  • Continuous learning – training and certification opportunities with EPICOR ERP.

  • Career growth into implementation, consulting, or project management roles.

  • Competitive salary with performance‑based increments and bonuses.

  • Medical, insurance, and parking provided.

  • Supportive, collaborative, and fun work culture.

How to Apply

If you’re ready to build your career in ERP and make a real business impact – we’d love to meet you! Please submit your application through our career portal, including your resume and a brief cover letter.

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Required Skill Profession

Management & Operations



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