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EUC Support Engineer Job Opening In Petaling Jaya – Now Hiring NEXTDC


Job description

Job Description

As an EUC Support Engineer at NEXTDC, you’ll provide L1/L2 technical support to our Technology team, resolving end-user IT issues.

You will handle service tickets via phone, email, or in-person, escalate complex issues as needed, and assist with software installations, updates, and configurations.

Here, you’ll also monitoring IT systems, identifying issues, maintaining documentation, and ensuring compliance with NEXTDC standards, with strong customer service and technical skills essential for minimising downtime

Within this position, your scope will cover:

  • First-level technical support to users via phone, email, or in-person, including after-hours support as required
  • Troubleshooting hardware and software issues on desktops, laptops, mobile devices, and other peripherals
  • Onsite hands & feet support, where physically co-located to resolve technology hardware and software requests and issues, including for Teams meeting rooms and Audiovisual collaboration and presentation equipment
  • Managing and resolving service requests and incidents within agreed service levels
  • Documenting solutions and update knowledge base articles to assist with future troubleshooting
  • Escalating complex issues to senior IT staff or external service providers as needed
  • Setting up and configuring new hardware and software for users

 


Qualifications

  • 3 years or more experience in an IT support or helpdesk role
  • Proven track record of providing effective technical support and customer service
  • Bachelor’s degree in Information Technology, Computer Science, or related field
  • Certification in ITIL Foundation or equivalent
  • Prior experience in a fast-paced, customer-focused environment

Your technical capability:

  • Microsoft Purview - Data Loss Prevention (DLP) 
  • Microsoft Defender XDR for Office 365, Identity, Endpoint, and Cloud Apps. 
  • Microsoft Sentinel - aggregate signals from Entra ID, Defender, and Purview
  • Intune
  • PatchMyPC
  • Entra ID
  • Proficiency in troubleshooting and resolving technology hardware and software issues
  • Knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications
  • Experience with MS Teams rooms and AV environments (e.g. digital signage)
  • Experience with service management systems (i.e. ServiceNow) for tracking and managing support requests

 



Additional Information

  • Opportunity to be a vital part of NEXTDC and the expanding Data Centre world
  • Inclusive, diverse and values-driven working culture
  • Great opportunities to progress within our company (grow as we grow)

 

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move. 

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your EUC Support Potential: Insight & Career Growth Guide


Real-time EUC Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for EUC Support in Petaling Jaya, Malaysia, highlighting market share and opportunities for professionals in EUC Support roles.

4508 Jobs in Malaysia
4508
408 Jobs in Petaling Jaya
408
Download Euc Support Jobs Trends in Petaling Jaya and Malaysia

Are You Looking for EUC Support Engineer Job?

Great news! is currently hiring and seeking a EUC Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NEXTDC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for EUC Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for EUC Support Engineer?

Key qualifications for EUC Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for EUC Support Engineer?

To improve your chances of getting hired for EUC Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for EUC Support Engineer Job Success

NEXTDC interview tips for EUC Support Engineer

Here are some tips to help you prepare for and ace your EUC Support Engineer job interview:

Before the Interview:

Research: Learn about the NEXTDC's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your EUC Support Engineer interview at NEXTDC, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NEXTDC's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for EUC Support Engineer Positions

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