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Urgent! Executive - Business Channels (Operations & Customer Service) Position in Bandar Puchong Jaya - Hong Leong Bank Berhad
If you are looking to excel and make a difference, take a closer look at us…
Sales & Service
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
Assist in calling up customers for service / sales interactions;
Operations
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
Over-ride transactions as per Bank defined transaction limits;
Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
Observe and comply with the Bank’s Code of Conduct & Ethics;
Other Responsibilities
Maintain confidentiality of customers and Bank’s information in a responsible manner;
Keep a clean, organized work area and maintain a professional appearance;
Attend all trainings as applicable including e-learning/Workday;
Filing of reports;.
Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
Carry out other duties as assigned periodically.
Requirements
Education/Qualification
Malaysian citizen
Fresh graduates or candidates with relevant work experience are welcome to apply
Experience
Related working experience in financial institution or related field
Possess customer interaction / cash handling / transaction processing / sales experience
Special Skills
Basic banking knowledge
High level of integrity and accountability
Excellent service mindset and communication skills and cross selling skills
Professional appearance and courtesy
Certification/Licensing Requirements (optional)
FIMM / UT license
PCE & TBE license
What’s next?
Once you’ve applied online, our team will carefully review your application.
Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for an interview.
You can also check on your application status by logging into your candidate account.
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Unlock Your Executive Business Potential: Insight & Career Growth Guide
Real-time Executive Business Jobs Trends in Bandar Puchong Jaya, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Executive Business in Bandar Puchong Jaya, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 16719 jobs in Malaysia and 2129 jobs in Bandar Puchong Jaya. This comprehensive analysis highlights market share and opportunities for professionals in Executive Business roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hong Leong Bank Berhad is currently hiring and seeking a Executive Business Channels (Operations & Customer Service) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Executive Business Channels (Operations & Customer Service) Jobs Bandar Puchong Jaya.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hong Leong Bank Berhad adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Executive Business Channels (Operations & Customer Service) Jobs Malaysia varies, but the pay scale is rated "Standard" in Bandar Puchong Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Executive Business Channels (Operations & Customer Service) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Executive Business Channels (Operations & Customer Service) interview at Hong Leong Bank Berhad, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hong Leong Bank Berhad's products or services and be prepared to discuss how you can contribute to their success.
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