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      Urgent! Executive - Business Channels (Operations & Customer Service) Career Opportunity with Hong Leong Bank Berhad in Malaysia
If you are looking to excel and make a difference, take a closer look at us…
Functional (job responsibilities) Sales & Service 1.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results 2.
Carry clear targets for specific products – CASA and FD Book growth and Account opening, Cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops 3.
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling 4.
Perform Meeter-Greeter/Navigator role on rotational basis / as applicable 5.
Assist in calling up customers for service / sales interactions 6.
Step out of the branch to meet customers for service / sales discussions occasionally / as applicable 7.
Participate in weekend open houses/cross selling initiatives, as and when required 8.
Support Bank’s Digital Transformation initiatives including Connect Penetration and OTC Transaction migration 9.
Accept assignments as required to maintain adequate staffing levels throughout branch network.
Operations 10.
Carry out Branch RCSA through sample checking and effective rectification as applicable 11.
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner.
12.
Over-ride transactions as per Bank defined transaction limits.
13.
Read, understand and comply with Bank’s internal SOPs as applicable 14.
Be on stand-by during weekend for SST activities, as and when applicable 15.
Perform Relief CSOM/2nd Liner functions as and when applicable 16.
Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier) 17.
Comply with staff transfer guidelines through inter-branch/region transfer as part of operational risk mitigation 18.
Observe the Bank’s Code of Conduct & Ethics Other Responsibilities 19.
Maintain confidentiality of customers and Bank’s information in a responsible manner 20.
Keep a clean, organized work area and maintain a professional appearance 21.
Attend all trainings as applicable including e-learning/Work-day 22.
Filing of reports 23.
Occasionally help in branch housekeeping activities, including but not limited to moving of cartonboxes, retrieving of vouchers from storage, etc.
24.
Carry out other duties as assigned periodically.
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Unlock Your Executive Business Potential: Insight & Career Growth Guide
Real-time Executive Business Jobs Trends in Malaysia, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Executive Business in Malaysia, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 16794 jobs in Malaysia and 1529 jobs in Malaysia. This comprehensive analysis highlights market share and opportunities for professionals in Executive Business roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hong Leong Bank Berhad is currently hiring and seeking a Executive Business Channels (Operations & Customer Service) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Executive Business Channels (Operations & Customer Service) Jobs Malaysia.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hong Leong Bank Berhad adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Executive Business Channels (Operations & Customer Service) Jobs Malaysia varies, but the pay scale is rated "Standard" in Malaysia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Executive Business Channels (Operations & Customer Service) typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Executive Business Channels (Operations & Customer Service) interview at Hong Leong Bank Berhad, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hong Leong Bank Berhad's products or services and be prepared to discuss how you can contribute to their success.
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