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Urgent! Executive Customer Service Job Opening In Kuala Lumpur – Now Hiring Scicom

Executive Customer Service



Job description

Job Description

The Responsibilities of the Role: -

  • To take incoming telephone enquiries, problems, or complaints from customers in Malaysia and Singapore relating to a range of specified client products or services, with the objective of resolving the customer’s issue as quickly as possible.
  • Using appropriate listening skills, questioning skills and empathy skills to gather the relevant information relating to the customer’s concern.
  • Use the agreed procedures and attempt to resolve any customer query or concern in the course of the phone call.
  • To work to agreed productivity and quality standards (e.g. log-on time, talk time, customer satisfaction monitors).
  • To ensure information is captured on internal systems so that a colleague can understand what has occurred and has been agreed to on the call.
  • To make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
  • To recognize the importance of the telephone calls as a way of supporting and enhancing our client’s brand.
  • To participate fully in the team, taking part in regular team meetings and buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager.
  • To respond positively and openly to feedback from the Assistant Manager and colleagues and put into practice advice on how to improve.
  • To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
  • To undertake any administration tasks delegated by the Assistant Manager.
  • To proactively identify areas for service and procedural improvement and make recommendations to the Assistant Manager.
  • The Requirements for the Role: -

  •  SPM/STPM/Diploma/Degree in any discipline
  • Excellent command of spoken and written English and Bahasa Malaysia
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
  • This position is for mothers only.
  • The Package: -

  • Attractive Salary
  • Performance related bonus
  • 15 days Annual Leave.
  • 14 days Medical Leave.
  • Medical and hospitalization insurance coverage.

  • Required Skill Profession

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