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Urgent! Executive Customer Support Job Opening In Kuala Lumpur – Now Hiring Scicom

Executive Customer Support



Job description

Job Description

The Responsibilities of the Role: -

  • Handle customer inquiries via phone, email, or live chat in a professional and timely manner.

  • Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.

  • Provide accurate information about products, services, policies, and procedures.

  • Troubleshoot technical issues and escalate unresolved problems to relevant departments.

  • Coordinate with technical and back-end teams to ensure smooth service.

  • Managing customer complaints and escalations.

  • Input customer interaction, problems into the Customer Relationship Manager (CRM).

  • Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.

  • Manage and attempt to resolve any complaints directed to the contact center.

  • Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.

  • Work on agreed productivity and quality standards and any KPIs as provided by Management.

  • Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

  • The Requirements for the Role:-

  • Min SPM

  • Good command of spoken and written English and Bahasa Malaysia.

  • Ability to speak and write in Mandarin is added advantage

  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.

  • Possess initiative, able to work independently and as a team.

  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.

  • Contact Centre Operating Days/Hours: Monday-Sunday

  • 5-day week; off days based on roster.

  • The Offer:-

  • Attractive Salary - Earn up to RM3000.

  • Performance-related allowance on a quarterly basis for confirmed staff

  • 15 days Annual Leave

  • 14 days Medical Leave

  • Medical and hospitalization insurance coverage.


  • Required Skill Profession

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