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Urgent! Executive Customer Support Job Opening In Kuala Lumpur – Now Hiring Scicom
Job Description
The Responsibilities of the Role: -
Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
Provide accurate information about products, services, policies, and procedures.
Troubleshoot technical issues and escalate unresolved problems to relevant departments.
Coordinate with technical and back-end teams to ensure smooth service.
Managing customer complaints and escalations.
Input customer interaction, problems into the Customer Relationship Manager (CRM).
Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
Manage and attempt to resolve any complaints directed to the contact center.
Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
Work on agreed productivity and quality standards and any KPIs as provided by Management.
Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.
The Requirements for the Role:-
Min SPM
Good command of spoken and written English and Bahasa Malaysia.
Ability to speak and write in Mandarin is added advantage
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
Possess initiative, able to work independently and as a team.
Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
Contact Centre Operating Days/Hours: Monday-Sunday
5-day week; off days based on roster.
The Offer:-
Attractive Salary - Earn up to RM3000.
Performance-related allowance on a quarterly basis for confirmed staff
15 days Annual Leave
14 days Medical Leave
Medical and hospitalization insurance coverage.
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Unlock Your Executive Customer Potential: Insight & Career Growth Guide
Real-time Executive Customer Jobs Trends in Kuala Lumpur, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Executive Customer in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 17253 jobs in Malaysia and 4136 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in Executive Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Scicom is currently hiring and seeking a Executive Customer Support to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Executive Customer Support Jobs Kuala Lumpur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Scicom adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Executive Customer Support Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Executive Customer Support typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Executive Customer Support interview at Scicom, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Scicom's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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