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Executive Customer Support Job Opening In Kuala Lumpur – Now Hiring Scicom


Job description

The Responsibilities of the Role: -




  • Handle customer inquiries via phone, email, or live chat in a professional and timely manner.




  • Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.




  • Provide accurate information about products, services, policies, and procedures.




  • Troubleshoot technical issues and escalate unresolved problems to relevant departments.




  • Coordinate with technical and back-end teams to ensure smooth service.




  • Managing customer complaints and escalations.




  • Input customer interaction, problems into the Customer Relationship Manager (CRM).




  • Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.




  • Manage and attempt to resolve any complaints directed to the contact center.




  • Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.




  • Work on agreed productivity and quality standards and any KPIs as provided by Management.




  • Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.




The Requirements for the Role:-




  • Min SPM




  • Good command of spoken and written English and Bahasa Malaysia.




  • Ability to speak and write in Mandarin is added advantage




  • Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.




  • Possess initiative, able to work independently and as a team.




  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.




  • Contact Centre Operating Days/Hours: Monday-Sunday




  • 5-day week; off days based on roster.




The Offer:-




  • Attractive Salary - Earn up to RM3000.




  • Performance-related allowance on a quarterly basis for confirmed staff




  • 15 days Annual Leave




  • 14 days Medical Leave




  • Medical and hospitalization insurance coverage.



Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Executive Customer Potential: Insight & Career Growth Guide


Real-time Executive Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Executive Customer in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Executive Customer roles.

17257 Jobs in Malaysia
17257
4135 Jobs in Kuala Lumpur
4135
Download Executive Customer Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Executive Customer Support Job?

Great news! is currently hiring and seeking a Executive Customer Support to join their team. Feel free to download the job details.

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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Scicom adheres to the cultural norms as outlined by Expertini.

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