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Executive - Group Operations (Customer Relationship)-11 Job Opening In Petaling Jaya – Now Hiring Hong Leong Bank Berhad


Job description

Description

:
  • Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives
  • Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
  • Personalize service by cross selling and up selling products and services that are suitable for customers.
  • Keep records of all call information in line with the SOP; Deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
  • Responsible for achieving individual targets and goals whilst maintaining quality and compliance.
  • Continuously strive to attain and exceed agreed productivity and KRA targets
  • Jobholder Requirements:

  • Malaysian citizen
  • Fresh graduates from various backgrounds of study are invited to apply for this position.

    Diploma and SPM holder are welcomed to apply too.
  • Good communication skills in English and Malay, being able to communicate in Mandarin is an advantage.
  • Patient, confident, active listening skills, problem solving skills and attentive to details.
  • Able to manage multiple customer interactions.
  • Basic PC knowledge, with the ability to quickly adapt to new software applications.
  • Must be able to work on shift during weekdays, weekends and public holidays (allowance provided).
  • Must be willing to work in PJ City / OUG / Kelana Jaya.
  • Benefits:

  • Competitive employer contribution on EPF and SOCSO
  • Annual Leaves, Sick leaves, Birthday Leave entitlement
  • Medical, Dental benefits
  • Shift allowance, Good Attendance Allowance, Sales Incentives (if any); Mandarin Speaker Allowance (applicable to mandarin speaker)
  • Overtime and Public Holidays Allowance
  • 2 weeks of classroom training is provided in PJ City
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Executive Group Potential: Insight & Career Growth Guide


    Real-time Executive Group Jobs Trends (Graphical Representation)

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    1317 Jobs in Petaling Jaya
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    Are You Looking for Executive Group Operations (Customer Relationship) 11 Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hong Leong Bank Berhad adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Malaysia laws and regulations

    What Is the Average Salary Range for Executive Group Operations (Customer Relationship) 11 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Executive Group Operations (Customer Relationship) 11?

    Key qualifications for Executive Group Operations (Customer Relationship) 11 typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Executive Group Operations (Customer Relationship) 11 Job Success

    Hong Leong Bank Berhad interview tips for Executive   Group Operations (Customer Relationship) 11

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    Before the Interview:

    Research: Learn about the Hong Leong Bank Berhad's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Final Thought:

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