Urgent! Executive, Operations & Customer Service Job Opening In Desa Sri Hartamas – Now Hiring Hong Leong Bank Berhad
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Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling.
Recommend Bank’s products and services to customers and responsible for high levels of Customer service and seamless transactions.
Key Responsibilities and Accountabilities
Sales & Service
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
Assist in calling up customers for service / sales interactions;
Step out of the branch to meet customers for service / sales discussions occasionally / as applicable;
Support Bank’s Digital Transformation initiatives including Connect Penetration and OTC Transaction migration;
Accept assignments as required to maintain adequate staffing levels throughout branch network;
Operations
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
Over-ride transactions as per Bank defined transaction limits;
Read, understand and comply with Bank’s internal SOPs as applicable;
Be on stand-by during weekend for SST activities, as and when applicable;
Perform Relief CSOM/2nd Liner functions as and when applicable;
Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
Observe and comply with the Bank’s Code of Conduct & Ethics;
Other Responsibilities
Maintain confidentiality of customers and Bank’s information in a responsible manner;
Keep a clean, organized work area and maintain a professional appearance;
Attend all trainings as applicable including e-learning/Workday;
Filing of reports;.
Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
Carry out other duties as assigned periodically.
Managerial (team/group responsibilities)
Supervise clerical / other staff where applicable;
Support a conducive working environment among team members.
Organizational (organizational responsibilities)
Represent HLB in relationship building with the community’
Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of customer service, cross-selling (for products applicable) and contribute to operational control and compliance as specified by the Bank.
Requirements
Education/Qualification
Degree/Diploma Holder
Experience
Related working experience in financial institution or related field
Possess customer interaction / cash handling / transaction processing / sales experience
Special Skills
Basic banking knowledge
High level of integrity and accountability
Excellent service mindset and communication skills and cross selling skills
Professional appearance and courtesy
Certification/Licensing Requirements
FIMM / UT license
PCE & TBE license
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Unlock Your Executive Operations Potential: Insight & Career Growth Guide
Real-time Executive Operations Jobs Trends in Desa Sri Hartamas, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Executive Operations in Desa Sri Hartamas, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13972 jobs in Malaysia and 12 jobs in Desa Sri Hartamas. This comprehensive analysis highlights market share and opportunities for professionals in Executive Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hong Leong Bank Berhad is currently hiring and seeking a Executive, Operations & Customer Service to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Executive, Operations & Customer Service Jobs Desa Sri Hartamas.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hong Leong Bank Berhad adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Executive, Operations & Customer Service Jobs Malaysia varies, but the pay scale is rated "Standard" in Desa Sri Hartamas. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Executive, Operations & Customer Service typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Executive, Operations & Customer Service interview at Hong Leong Bank Berhad, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hong Leong Bank Berhad's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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