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Urgent! Executive, Service Delivery Job Opening In Kuala Lumpur – Now Hiring AirAsia

Executive, Service Delivery



Job description

Job Description

Key Responsibilities

Onboarding Process Development & Execution

  • Preparing customized partner integration documentation tailored to each partner's needs
  • Involve in calls to introduce the partners to the company systems & processes and propose a relevant solution in terms of the integration.

  • Overseeing the collection and verification of required partner and internal documents (legal agreements, termsheet, etc.).

Internal Collaboration

  • Work closely with cross-functional teams (commercial and tech) to ensure seamless partner onboarding.

  • Coordinating with relevant departments to address partner queries and resolve issues promptly.

Monitoring and Servicing

  • Execute monthly reconciliation (if necessary), validate monthly invoices, and investigate any monthly points fulfillment issues.

  • Handling email escalations from partners on any system or points-related issues and providing solutions.

  • Campaign/Ad hoc Points fulfillment

Development of process and procedures

  • Creating/updating the current/new process and procedures from time to time following any changes.

Additional Responsibilities

Product/Voucher Setup

  • Assisting in the product/voucher setup in our VMS system

Internal Campaign Points Fulfilment

  • Assisting in manual points fulfillment for campaigns run by various departments (commercial, marketing, etc)

Member Escalation Emails

  • Manage inbound emails to identify and address customer needs, providing relevant answers to questions.

Undertake any other duties assigned by Management from time to time

We are all different - one talent to another - that is how we rely on our differences.

At AirAsia, you will be treated fairly and given all chances to be your best.

We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities.

All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company.

No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

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Required Skill Profession

It & Technology



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