Job Description
Key Responsibilities
Onboarding Process Development & Execution
- Preparing customized partner integration documentation tailored to each partner's needs
- Involve in calls to introduce the partners to the company systems & processes and propose a relevant solution in terms of the integration.
- Overseeing the collection and verification of required partner and internal documents (legal agreements, termsheet, etc.).
Internal Collaboration
- Work closely with cross-functional teams (commercial and tech) to ensure seamless partner onboarding.
- Coordinating with relevant departments to address partner queries and resolve issues promptly.
Monitoring and Servicing
- Execute monthly reconciliation (if necessary), validate monthly invoices, and investigate any monthly points fulfillment issues.
- Handling email escalations from partners on any system or points-related issues and providing solutions.
- Campaign/Ad hoc Points fulfillment
Development of process and procedures
- Creating/updating the current/new process and procedures from time to time following any changes.
Additional Responsibilities
Product/Voucher Setup
- Assisting in the product/voucher setup in our VMS system
Internal Campaign Points Fulfilment
- Assisting in manual points fulfillment for campaigns run by various departments (commercial, marketing, etc)
Member Escalation Emails
- Manage inbound emails to identify and address customer needs, providing relevant answers to questions.
Undertake any other duties assigned by Management from time to time
We are all different - one talent to another - that is how we rely on our differences.
At AirAsia, you will be treated fairly and given all chances to be your best.
We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities.
All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
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