Description
& SummaryAt PwC, our goal is to ensure organisations are ready to build trust in the marketplace through a prepared workforce.We are seeking a dedicated and detail-oriented HR System Support and Project Coordinator to join our team.
This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services.
The successful candidate will be responsible for understanding customer needs, providing timely support, and coordinating with the IT team to manage HR system projects effectively.
Key accountabilities
Customer Understanding and Support
Develop a deep understanding of customer needs, desires, and challenges related toour HR systems.
Provide expert guidance and support to clients concerning our HR system andservices.
Client Communication and Issue Resolution
Handle and respond to client feedback, emails, and inquiries professionally andpromptly.
Collaborate with the IT team to address and resolve client issues efficiently.
Feedback and Documentation
Record and document client feedback and system issues accurately.
Maintain comprehensive records of all interactions and resolutions.
Project Coordination
Coordinate and collaborate closely with the IT team to plan and initiate HR systemprojects with clients.
Develop and manage project timelines to ensure alignment with both internal andclient requirements.
Requirements and Data Management
Clearly document all system requirements and specifications.
Oversee data migration processes, ensuring accuracy and integrity.
Key Competencies
Customer-focused approach with a commitment to delivering high-quality service.
Strong problem-solving skills and ability to work collaboratively with cross-functionalteams.
Ability to work in a fast-paced environment and manage time effectively.
Skills, experience and qualifications
Recognized University Degree in Computer Science/Information Technology or related discipline.
At least 1 to 2 years of experience in customer support role with at least 1year of experience using HR Systems.
Proven experience in customer support, project coordination, or a related field.
Strong understanding of HR systems and services is preferred.
Ability to manage multiple tasks and projects simultaneously.
Detail-oriented with strong organizational skills.
Proficiency in documenting system requirements and processes.
Experience in data migration is a plus.
Ability to be accurate and detail-oriented in all tasks.
Ability to work well with others and independently when needed.
Willing to explore and expand knowledge on an on-going basis.
Willing to work based on the client's business work days and office hours.
Education
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications
Required Skills
Optional Skills
Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Payroll Accounting, Payroll Legislation, Payroll Management, Payroll Software, Payroll System Optimization, Payroll Taxes, Payroll Tax Preparation, Tax Compliance, Tax Services, Teamwork, Well Being, Withholding TaxDesired Languages
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
March 31, 2026