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Urgent! Front Office Assistant Job Opening In Negeri Sembilan Malaysia – Now Hiring Aurelius Hospital Nilai



Job description

  • Perform good customer service to contribute to a warm welcoming ambiance of the counter service in line with the Hospital's Mission and Vision.

    Provide clear explanations to all customers at all times.

  • Perform timely and efficient counter services including registration, admission, and discharge processes according to the department's Policies & Procedures, and ensure accurate patient information is entered/updated in the hospital system at all times.

  • Ensure accurate patient information is entered/updated in the hospital system at all times.

  • Be responsible for the cashier’s float so that all monies are properly accounted for.

  • Collect top-up deposits/handle top-up GL for patients whose interim bills have exceeded the available deposits/GL limit.

  • Ensure efficient and accurate billing at all times.

    Make sure all medical and pharmacy charges for patients are being charged correctly by the respective departments.

  • Obtain customer and guarantor signatures on all forms and ensure all standard forms are completed with the required information.

  • Properly handle all insurance cases and liaise with the Front Office Executive when necessary.

  • Provide simple estimated quotations to patients.

  • Attend to any queries from patients, insurance, and Consultants.

  • Personally adhere to and uphold the Patient & Family Rights and Responsibilities (PFRR) in handling patients and their families at all times.

  • Take part in all quality and safety-related initiatives and contribute towards the continuous improvement of the hospital.

Perform any other related duties and responsibilities as directed by Management.

Requirements

  • Minimum SPM with a pass in English, Maths, and Malay.

  • At least 1 year of working experience in a related field.

  • Knowledgeable in communication skills.

  • Willing to work on shifts.

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Aurelius Healthcare is inspired by the wisdom of Stoicism, a philosophy followed by one of history's most revered Roman emperors.

Our dedicated team nurtures patients within our facility and fosters self-confidence & self-care, all while delivering top-tier medical care.

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Required Skill Profession

Management & Operations



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