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Global IT Service Manager Job Opening In Kuala Lumpur – Now Hiring DayOne


Job description

Global IT Service Manager

DayOne, a global leader in high‑performance data center development and operation, is seeking a Global IT Service Manager to lead IT service delivery and continuous improvement across our expanding international markets.

Key Responsibilities

  • Service Excellence & Governance
    • Lead the delivery of IT services in line with agreed SLAs, OLAs, and KPIs.
    • Ensure compliance with ITIL processes, governance frameworks, and industry standards.

    • Drive regular service reviews, audits, and performance evaluations.

  • Stakeholder & Customer Engagement
    • Act as the strategic point of contact for senior business stakeholders and customers.

    • Manage escalations effectively and maintain high levels of customer satisfaction.

    • Translate business needs into IT service outcomes and ensure alignment.

  • Operational Leadership
    • Oversee Incident, Problem, Change, and Service Request Management processes.

    • Manage major incidents, lead root cause analysis, and implement service improvement plans (SIPs).

    • Ensure service continuity, risk management, and business impact minimization.

  • Continuous Improvement & Transformation
    • Champion IT service optimization, automation, and cost efficiency initiatives.

    • Lead adoption of best practices, new technologies, and digital transformation in service delivery.

    • Establish a culture of proactive service management and continuous improvement.

  • Service Team & Service Quality Management
    • Provide leadership, mentoring, and performance management for service delivery teams.

    • Build collaborative relationships across cross‑functional and global teams.

Qualifications & Skills

  • Education:
    • Bachelor of Science (BSc) in Information Technology, Computer Science, or a related field (Master’s degree is a plus).

  • Certification:
    • ITIL Expert / Managing Professional certification (mandatory).

    • Additional certifications such as PMP, COBIT, ISO 20000, or Agile/DevOps frameworks are advantageous.

  • Experience:
    • 10+ years in IT service management/delivery roles, with at least 5 years in senior leadership.

    • Strong expertise in managing complex, multi‑vendor IT environments.

    • Demonstrated success in driving service transformation and improvement initiatives.

  • Skills:
    • Strategic leadership and executive stakeholder management.

    • Excellent communication, negotiation, and conflict‑resolution skills.

    • Strong analytical, governance, and decision‑making capabilities.

    • Proficiency with leading ITSM tools (ServiceNow, Remedy, ManageEngine, Jira Service Management).

    • Strong logical thinking, problem‑solving, and team management skills.

    • Experience in IT Operation Management, Service Excellence, and business partnering.

DayOne is proud to be an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you’re ready to grow with one of the fastest‑moving companies in the data center industry, apply now and be part of our global journey.

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Global IT Potential: Insight & Career Growth Guide


Real-time Global IT Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Global IT in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Global IT roles.

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868 Jobs in Kuala Lumpur
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Download Global It Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Global IT Service Manager Job?

Great news! is currently hiring and seeking a Global IT Service Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DayOne adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Global IT Service Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Global IT Service Manager?

Key qualifications for Global IT Service Manager typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Global IT Service Manager?

To improve your chances of getting hired for Global IT Service Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Global IT Service Manager Job Success

DayOne interview tips for Global IT Service Manager

Here are some tips to help you prepare for and ace your Global IT Service Manager job interview:

Before the Interview:

Research: Learn about the DayOne's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Global IT Service Manager interview at DayOne, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DayOne's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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