Global Network Operations Specialist

Job description

Overview

Global Network Operations - Specialist at Standard Chartered

Role description and responsibilities are listed below.

Responsibilities

• Manage major network incidents and critical migrations effectively.
  
  
• Perform SME-level troubleshooting for complex network issues, ensuring rapid recovery through technical solutions.
  
  
• Engage with external service providers, vendors, Advanced TAC, regional and global network teams, security teams, and broader technology support teams, as well as management and application/business support.
  
  
• Oversee the excellence of Incident, Problem, and Change Management for SCB Global Network Infrastructure.
  
  
• Lead high-priority incident calls that involve multi-component and multi-platform challenges, collaborating with peer infrastructure teams such as OS Platforms, Middleware, Database, and Application support.
  
  
• Conduct comprehensive root cause analysis and provide regular reporting on production issues to align with business and technology needs.
  
  
• Support system audits as required, ensuring all vulnerabilities are addressed and documented.
  
  
• Propose and manage relevant end-to-end service improvement initiatives aimed at risk mitigation and enhancing service stability.
  
  
• Maintain accurate and up-to-date information regarding network physical and logical inventory, network diagrams, traffic flow, technical troubleshooting documents, and operational processes.
  
  
• Continuously identify problematic areas and implement permanent solutions.
  
  
• Communicate and interact with clients to provide expert guidance.
  
  
• Assist in the implementation of global projects, managing processes and documentation as needed for each project.
  
  
• Offer technical direction for systems migration and integration efforts.
  
  
• Meet and exceed established service level metrics regarding timeliness and accuracy.
  
  
• Collaborate as part of a global team to manage operations for multiple applications across various shifts.
  
  
• Contribute to the formulation of both short- and long-term strategic goals for network improvement.
  
  
• Adhere to shift roster as the position requires work on a rotating schedule, often including mornings, evenings, nights, weekends and public holidays.
  
  

Skills and Experience

• ACI DC Infrastructure – Cisco ACI Platform (Good to Have)
• VMware NSX (Good to Have)
• Switching / Routing (WAN & LAN) - Cisco and Juniper (Mandatory Skill)
• Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways (Mandatory Skill)
• SME level technical & analytical skills
• Firewall technologies
• Load balancer technologies (F5 & NGINX)
• IP Services like DNS, DHCP, IPAM, AAA Platforms
• Time management skills and excellent customer focus

Qualifications

• Bachelor’s or Master’s degree in IT or Computer Science, complemented by relevant professional certifications.
  
  
• Approximately 8 to 10 years of hands-on experience in Network WAN/LAN with a focus on Security technology, along with operational experience in an ISP setting, particularly within Banking and Financial Services Industry or in a RIM role managing large enterprise environments.
  
  
• Demonstrated capability to effectively manage the expectations of a diverse range of stakeholders.
  
  
• Subject Matter Expert (SME) level technical and analytical skills, with a strong background in root cause analysis and network performance optimization.
  
  
• Exceptional verbal and written communication skills, enabling clear articulation of ideas to stakeholders, from engineers to senior management.
  
  
• Experience collaborating with cross-border teams, ideally within the Banking and Financial Services sector.
  
  
• Strong time management abilities and a commitment to excellent customer service.
  
  
• Proficient in engaging and communicating with external clients and various internal teams.
  
  
• Strong interpersonal skills.
  
  
• Cultural awareness to understand varying business expectations across different cultural contexts.
  
  
• Industry certifications, specifically CCNP or equivalent, are essential.
  
  

What We Offer

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  
  
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays, totaling 30 days minimum.
  
  
• Flexible working options based around home and office locations, with flexible working patterns.
  
  
• Wellbeing support through programs like Unmind, development courses, and global Employee Assistance Programme.
  
  
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  
  
• Being part of an inclusive and values-driven organisation that embraces diversity and inclusion.
  
  

Required Skill Profession

It & Technology