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Urgent! GSOC Manager (Night Shift) Job Opening In Kuala Lumpur – Now Hiring IPC Systems, Inc
IPC is a fintech company that focuses on the human element.
With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets.
This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.
Title: GSOC Manager (Night Shift)
Department: Indirect-Variable
Reporting Manager: VP, Global Services and Support, US
Location: Kuala Lumpur, Malaysia
Role Type: Hybrid, Full-time
Role Overview:
Our Service professionals are focused on client care and monitor our clients’ voice, electronic communications and trading infrastructure throughout the day and night.
Our global service operation (GSOC) located in London, New York and Singapore operates a seamless and consistent follow the sun support approach, to ensure round the clock availability to our clients.
Our Service professionals strive to go beyond client expectations, building unique relationships with each client.
The GSOCs 24/7 service center is extended by highly skilled technical support personnel located in principle financial centers across the globe, enabling local support in local language for end-to-end service level consistency.
The GSOC Manager shall manage the GSOC regional team to deliver client service excellence and play a vital role in advancement of the GSOC, transforming how IPC services its major clients.
The GSOC Manager is accountable for, but not limited to, the following:
Client Service:
Implementing proactive improvements for client services delivered.
Innovation, optimization and effectiveness will be key to success and includes:
Organization and Management:
Job Responsibilities:
To be successful in this role you will have at least four years’ experience working with a global client facing Service Desk.
You must have demonstrable excellent client service skills in a high pressure, real time, multi-tasking environment.
At least two years’ experience in a multi team manager’s role with total team size of at least 6 people.
You must also have the following essential skills:
Job Requirements:
What’s in It for You?
At IPC, your compensation is only part of the package.
We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.
In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
• Health Insurance Plan
• Group Term Life Insurance Plan
• Flexible PTO plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Global Tuition Reimbursement
• Global Certification Bonus Program
• Access to our E-Learning Platform – IPC University & LinkedIn Learning
• Structured Onboarding Program and Peer Mentor Support
• Enhanced Parental Leave
• Global Wellness Program
• Employee Referral Program
Further information about your benefits will be provided during your onboarding process.
Additional Information:
At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together.
We spend around 60% of our time in the office and around 40% of our time working remotely.
Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.
Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.
You can explore more about our culture, offerings and commitment on and .
IPC’s Work Culture:
The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential.
We are a global ecosystem, full of diverse people that together made IPC what it is today.
Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.
We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence.
Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.
✨ Smart • Intelligent • Private • Secure
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Unlock Your GSOC Manager Potential: Insight & Career Growth Guide
Real-time GSOC Manager Jobs Trends in Kuala Lumpur, Malaysia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for GSOC Manager in Kuala Lumpur, Malaysia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 21245 jobs in Malaysia and 6284 jobs in Kuala Lumpur. This comprehensive analysis highlights market share and opportunities for professionals in GSOC Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! IPC Systems, Inc is currently hiring and seeking a GSOC Manager (Night Shift) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: GSOC Manager (Night Shift) Jobs Kuala Lumpur.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IPC Systems, Inc adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a GSOC Manager (Night Shift) Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for GSOC Manager (Night Shift) typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your GSOC Manager (Night Shift) interview at IPC Systems, Inc, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IPC Systems, Inc's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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