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Urgent! Head, CSD Channel Operations Job Opening In Kuala Lumpur – Now Hiring CIMB

Head, CSD Channel Operations



Job description

Overview

CIMB Federal Territory of Kuala Lumpur, Malaysia

Head, CSD Channel Operations

Location: Kuala Lumpur, Malaysia

Note: Only shortlisted candidate will be notified.

Responsibilities

  • Operate and ensure compliance across the CSD channel; lead and oversee the RCMO team in all areas of operations and compliance, providing guidance to subordinates to achieve targeted results in branch compliance culture and management expectations.

  • Ensure RCSA for branches is completed on time and reporting updates in Sharp and other units are maintained.

  • Analyze and manage non-compliance regulatory issues (AMLA, FSA, FEA) and operational issues, coordinating with appropriate mitigation actions.

  • Collaborate with GLC, Group Risk, GCAD, CRC, and RCU on related matters; review GLC, GCAD and BNM observations and provide appropriate solutions where applicable.

  • Review and provide feedback on GPOC proposals related to banking operations and new processes initiated by business owners to ensure minimum risk and compliance.

  • Support crisis management and other compliance areas as needed; assist in developing new operation checklists when changes are required.

  • Consolidate and monitor Monthly Branch Manager Surprise Checks for Cash; Quarterly Branch Manager Surprise Checks for Security Items; monitor DVR/CCTV and other branch security measures, reporting to management with defect follow-up.

  • Training and Engagement: engage with Regional Directors and Head Office departments to implement initiatives to improve branch compliance, conduct trainings, and provide ongoing coaching to subordinates to achieve targets.

  • Deliver trainings and briefings to staff at varying levels; reinforce compliance communications and share fraud cases and reminders.

  • Coach and guide new Branch Managers and CSM/ACSM under Attachment Programme; prepare training materials related to Compliance & Operations Training.

  • Approval for Branches per CSP and for exceptional handling requests escalated by branches within authority limits.

  • Monitor cash holdings and advise on minimizing potential risks; handle approvals related to cash limits, keys, eCOMBI access, and related administrative controls.

  • Drive enhancements and initiatives: implement operational excellence projects impacting branches, participate in crisis management planning, and support branch operations continuity.

  • Participate in HQ project committees (e.g., Branch Rationalization, Safe Deposit Box closures, SST & Cheque Clearing initiatives) and manage/monitor the Branch Compliance Dashboard distribution.

  • Assist with new initiative implementations at branches and coordinate communications as needed.

  • Ad-hoc assignments: provide management submissions, feedback on new responsibilities, incident reporting with supporting documentation, and other crisis-related updates.

Qualifications

  • Minimum 10 years of banking operations experience or risk/audit/compliance/legal related roles.

  • Strong understanding of banking operations; maturity and integrity with excellent communication and interpersonal skills.

  • Good planning, organizing, decisiveness, and sense of urgency.

  • People management skills; ability to motivate and guide subordinates to achieve results.

  • Strong critical thinking and task management skills.

Job Details

  • Seniority level: Director
  • Employment type: Full-time
  • Job function: Accounting/Auditing, Quality Assurance, and Training
  • Industries: Financial Services and Banking

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Required Skill Profession

Management & Operations



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