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Urgent! Head of Facilities Operations Job Opening In Petaling Jaya – Now Hiring NEXTDC

Head of Facilities Operations



Job description

Job Description

Responsible for ensuring 100% uptime across NEXTDC’s data centres in Asia, this role leads facility teams to maintain grey-space to high standards and provision white-space to meet customer needs.

The role drives operational excellence aligned with UTI Uptime Operational Sustainability Gold standards and champions continuous improvement to deliver industry-leading performance and service.

What you’ll do:

People Management

  • Lead by example and promote NEXTDC values and a high-performance culture.
  • Manage in-house and outsourced facility teams, ensuring appropriate resourcing across the portfolio.
  • Provide coaching, on-the-job training, and performance development aligned with company competency frameworks.
  • Represent NEXTDC professionally at internal and external events.
  • Manage third-party providers to ensure high-quality performance.

Data Centre Management

  • Ensure 100% uptime and operational risk mitigation across all facilities.
  • Maintain key certifications (ISO9001, ISO27001, ISO14001, ISO45001) and sustainability ratings (GBI, BCA Green Mark).
  • Oversee budgets, capacity planning, and critical plant performance to prevent deferred maintenance.
  • Ensure customer installations exceed expectations and facility rules are enforced.
  • Support on-call operations and cross-site technical support.
  • Collaborate with Sales and Customer Solutions for seamless service delivery.
  • Conduct regular reviews of procedures, risk registers, and operational practices.
  • Assist Global Integrated Operations with contract negotiations.

Office Facilities Support

  • Provide technical expertise for maintenance and operations of NEXTDC office facilities.

Risk Management

  • Report and manage operational, security, and WHS incidents per policy.
  • Maintain and review Site Risk Registers and ensure staff are informed of PTW-related risks.

Information Security

  • Support incident investigations and implement corrective actions.
  • Ensure Facilities staff understand and fulfill their information security responsibilities.

About you:

  • Strong knowledge of data centre design, electrical/mechanical systems, and high-density cooling and power.
  • Expertise in building services (UPS, HV/LV, generators, HVAC, fire, security, BMS/EMS).
  • Skilled in cabling, cable management, and quality assurance.
  • Well-versed in data centre regulations, ITIL best practices, and operational compliance.
  • Proficient in BMS systems and Microsoft Office.
  • Experienced in capacity planning, budgeting, incident/change management, and reporting.
  • Strong vendor and contract management skills.
  • Fluent in Bahasa Malay and English; clear technical communicator.

Effective in policy development, team leadership, and stakeholder engagement


Qualifications

  • 8–10 years’ experience in data centre or critical facilities operations
  • Proven people and team management experience
  • Familiar with Uptime Institute (UTI) standards
  • Degree in Engineering, Business, or Electrical, or trade-qualified in Electrical/Mechanical with relevant data centre experience
  • ITIL Foundation v3 certification (desirable)


Additional Information

  • Opportunity to deliver landmark infrastructure projects shaping Australia’s digital economy.

     
  • A values driven culture built on innovation, collaboration and growth.

     
  • Inclusive, diverse and values-driven working culture  
  • Great opportunities to progress within our company (grow as we grow) 

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move. 


Required Skill Profession

Operations Specialties Managers



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