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Head of Information Technology Operations Job Opening In Kuala Lumpur – Now Hiring NTT DATA Payment Services


Job description

Head of Information Technology Operations

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About the Company : NTT Data Payment Services is committed to delivering innovative payment solutions and services that meet the evolving needs of our clients.

Our mission is to provide secure, efficient, and reliable payment processing while fostering a culture of inclusivity and collaboration.

About the Role : The Head of IT Operations is responsible for leading the IT Operations Department, consisting of the Cloud, Infrastructure, NAC and Operations Teams.

Focused on managing the operation, delivery, and continuous improvement of common services across the Group, ensuring that the services are fit for purpose and are delivered to the Group in line with agreed SLAs, schedules, and budget.

Responsibilities :

  • Financial: Strong project and IT service management skills to ensure the overall strategy focus and execution of the technology strategy.

  • Customer: Responsible for the operations, maintenance, efficiency, and effectiveness of the IT Operations services meeting the demands of the businesses and the whole NTT Data Payment Services business.

    Accountable for the operation & support of the IT Operations services according to the agreed SLAs, costs and schedules.

    Accountable for resolution of all issues and problems related to the IT Operations services, meeting SLAs and KPIs in all severities and priorities.

  • Internal Processes: To contend with major incidents and situations that need to be handled immediately and resolutely.

    The ever-greening, service improvement, demand management, change management, benchmarking, reporting, etc of the IT Operations services.

    The development of upgrades and enhancements to the existing service and development of new services to meet business demands.

    The implementation and conformance to security and audit principles and best practice processes.

    The continued development and improvement of service delivery process used in the IT Operations.

    Assist in any ad-hoc assignment when is required by immediate superior.

  • Learning & Growth: The motivation and development of IT Operations Staff to meet competency targets, covering personal development, technical development, coaching, succession planning, etc.

Qualifications :

  • Candidate must possess a minimum fifteen (15) years of working experience in Financial Institution/ FinTech, IT Technical, Operational or service management roles, with wide and in-depth exposure to Payment and IT processes.

  • Candidate must have AWS or equivalent cloud leadership experience.

  • Preferable candidate with minimum of ten (10) years of experience in leading and managing teams of at least 20 employees.

  • Excellence leadership and management skills.

  • Good command of English, Bahasa Malaysia and Chinese.

Education / Certification Requirements :

  • Candidate must possess at least a Bachelor’s Degree, Professional Degree in Computer Science or any discipline with related field.

  • Candidate with Cloud / ITIL / TOGAF Certification is an added advantage.

Pay range and compensation package : Salary and compensation details will be discussed during the interview process.

Equal Opportunity Statement : NTT Data Payment Services is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Financial Services and Technology, Information and Media

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your Head of Potential: Insight & Career Growth Guide


Real-time Head of Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Head of in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Head of roles.

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Are You Looking for Head of Information Technology Operations Job?

Great news! is currently hiring and seeking a Head of Information Technology Operations to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTT DATA Payment Services adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Head of Information Technology Operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Head of Information Technology Operations?

Key qualifications for Head of Information Technology Operations typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Head of Information Technology Operations Job Success

NTT DATA Payment Services interview tips for Head of Information Technology Operations

Here are some tips to help you prepare for and ace your Head of Information Technology Operations job interview:

Before the Interview:

Research: Learn about the NTT DATA Payment Services's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Final Thought:

To prepare for your Head of Information Technology Operations interview at NTT DATA Payment Services, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTT DATA Payment Services's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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