• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Malaysia Jobs Expertini

Head of Operations and Crafts Job Opening In Malaysia, Malaysia – Now Hiring Digital Sage


Job description

About Shoo Lab

Shoo Lab is trusted care service for shoes, bags, leather goods, and accessories.

With multiple outlets and a growing central hub, we’re scaling towards regional expansion and high-end restoration services.

Our vision is to create a franchisable, tech-enabled brand that delivers top-tier cleaning and repair services with consistency, creativity, and trust.

We are now seeking a Head of Operations & Crafts to oversee outlet performance, develop high-quality service SOPs, and lead our move into leather restoration and premium services.

Role Overview

This is a hybrid leadership role.

You’ll manage outlet operations like a General Manager while also being hands-on in technical training, quality control, and innovation in cleaning/restoration.

You are not only responsible for numbers but also for elevating Shoo Lab’s craft standards.

Key Responsibilities

  1. Operations Leadership
  2. Oversee daily operations across outlets and central hub.
  3. Track and improve P&L, margins, outlet performance, and staff incentives.
  4. Ensure consistent application of SOPs for intake, cleaning, QC, and customer service.
  5. Optimize logistics (pickup/delivery, hub-to-outlet transfers).
  6. Work closely with HQ Admin on staffing, scheduling, and compliance.
  7. Craftsmanship & Quality
  8. Learn and master Shoo Lab’s cleaning, restoration, and customization processes.
  9. Develop and standardize training modules for cleaners and outlet staff.
  10. Conduct QC checks, ensuring customer satisfaction and minimizing reworks.
  11. Introduce new techniques, products, and tools (e.g., leather dyeing, piping, midsole restoration).
  12. Build a Shoo Lab Craft Certification program for staff.
  13. Growth & Partnerships
  14. Work with marketing to support promotions and storytelling.
  15. Support commercial partnerships (schools, gyms, hotels, corporates) with tailored packages.
  16. Identify new revenue streams (e.g., premium spa “Reborn” line, retail product sales).
  17. Team Development
  18. Lead and inspire outlet staff to take ownership (outlet partners mindset).
  19. Mentor cleaners into becoming multi-skilled (service + sales + craft).
  20. Drive incentive program fairness, ensuring motivation across outlets.
  21. Report directly to the Founder, with autonomy to make operational decisions.

KPIs (First 12 Months)
  • Improve outlet profitability by 15–20%.
  • Achieve 90%+ QC pass rate on first cleaning/restoration.
  • Reduce turnaround time per item by 20% without quality loss.
  • Train and certify at least 5 staff in advanced restoration techniques.
  • Secure at least 3 new commercial contracts (schools, gyms, corporates).
  • Maintain 80%+ customer retention rate (recurring clients).

Qualifications

  • 5–10 years’ experience in operations, retail management, or service industry (e.g., laundry/dry-cleaning, fashion care, hospitality, or franchise operations).
  • Strong interest/experience in leather care, restoration, or crafts (formal training a plus, but passion and willingness to learn required).
  • Strong leadership skills with proven experience managing teams.
  • Entrepreneurial mindset - thrives in building systems, not just following them.
  • Hands-on, detail-oriented, with a high bar for quality and customer service.

Required Skill Profession

Top Executives


  • Job Details

Related Jobs

Digital Sage hiring Head of Operations and Crafts Job in Miri, Sarawak, Malaysia
Digital Sage
Miri, Sarawak, Malaysia
Digital Sage Group hiring Head of Operations  and  Crafts Job in Miri, Sarawak, Malaysia
Digital Sage Group
Miri, Sarawak, Malaysia
Foto-Zzoom hiring Head of Operations Job in Gombak, Selangor, Malaysia
Foto-Zzoom
Gombak, Selangor, Malaysia
Stealth Solutions Sdn Bhd hiring Head Of Operations Job in Subang Jaya, Selangor, Malaysia
Stealth Solutions Sdn Bhd
Subang Jaya, Selangor, Malaysia
nucleusadvisory hiring Head Of Operations Job in Kuala Lumpur, Kuala Lumpur, Malaysia
nucleusadvisory
Kuala Lumpur, Kuala Lumpur, Malaysia
NEXTDC hiring Head of Facilities Operations Job in Petaling Jaya, Selangor, Malaysia
NEXTDC
Petaling Jaya, Selangor, Malaysia
Monroe Consulting Group hiring Head of Factory Operations Job in Johor Bahru, Johor, Malaysia
Monroe Consulting Group
Johor Bahru, Johor, Malaysia
BDP International hiring Head of Operations (4PL) Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
BDP International
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Maxis Broadband Sdn Bhd hiring Head of Security Operations Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Maxis Broadband Sdn Bhd
Kuala Lumpur, Kuala Lumpur, Malaysia
Great Pyramid hiring Head of Operations Excellence Job in Shah Alam, Selangor, Malaysia
Great Pyramid
Shah Alam, Selangor, Malaysia
Nobel International School Sdn Bhd hiring Head of Academic Operations Job in , Selangor, Malaysia, Selangor, Malaysia
Nobel International School Sdn Bhd
, Selangor, Malaysia, Selangor, Malaysia
NEXTDC SDN. BHD. hiring Head of Facilities Operations Job in Petaling Jaya, Selangor, Malaysia
NEXTDC SDN. BHD.
Petaling Jaya, Selangor, Malaysia
Dyson hiring Head of Country Operations Job in Johor Bahru, Johor, Malaysia
Dyson
Johor Bahru, Johor, Malaysia
Dyson GmbH hiring Head of Country Operations Job in Johor Bahru, Johor, Malaysia
Dyson GmbH
Johor Bahru, Johor, Malaysia
RinggitPlus hiring Head of Banking Operations Job in Kuala Lumpur, Kuala Lumpur, Malaysia
RinggitPlus
Kuala Lumpur, Kuala Lumpur, Malaysia
Quantios hiring Head of Revenue Operations Job in Seri Kembangan, Selangor, Malaysia
Quantios
Seri Kembangan, Selangor, Malaysia
Randstad hiring Head of Operations (COO) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Randstad
Kuala Lumpur, Kuala Lumpur, Malaysia
NOBEL INTERNATIONAL SCHOOL SDN BHD hiring Head of Academic Operations Job in Petaling Jaya, Selangor, Malaysia
NOBEL INTERNATIONAL SCHOOL SDN BHD
Petaling Jaya, Selangor, Malaysia
Quantios hiring Head of Revenue Operations Job in Serdang, Kedah, Malaysia
Quantios
Serdang, Kedah, Malaysia
Maxis hiring Head of Security Operations Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Maxis
Kuala Lumpur, Kuala Lumpur, Malaysia
Monroe Consulting Group hiring Head of Factory Operations Job in Johor Bahru, Johor, Malaysia
Monroe Consulting Group
Johor Bahru, Johor, Malaysia
OSK Group hiring Head of Technical Operations Job in Kuala Lumpur, Kuala Lumpur, Malaysia
OSK Group
Kuala Lumpur, Kuala Lumpur, Malaysia
Heinemann Asia Pacific Pte Ltd hiring Head of Retail Operations Job in Sepang, Selangor, Malaysia
Heinemann Asia Pacific Pte Ltd
Sepang, Selangor, Malaysia
CelcomDigi hiring Head of CX Operations Job in Petaling Jaya, Selangor, Malaysia
CelcomDigi
Petaling Jaya, Selangor, Malaysia
Monfi Digital Bank hiring Head of Operations Crypto Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Monfi Digital Bank
Kuala Lumpur, Kuala Lumpur, Malaysia
BDP International hiring Head of Operations (4PL) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
BDP International
Kuala Lumpur, Kuala Lumpur, Malaysia
Canonical hiring Head of Security Operations Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Canonical
Kuala Lumpur, Kuala Lumpur, Malaysia
PSA BDP hiring Head of Operations (4PL) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
PSA BDP
Kuala Lumpur, Kuala Lumpur, Malaysia
Kerry Consulting hiring Head of Technology and Operations Risk (1LOD) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Kerry Consulting
Kuala Lumpur, Kuala Lumpur, Malaysia
RHB Banking Group hiring Head of Head Office Operations Audit Job in Kuala Lumpur, Kuala Lumpur, Malaysia
RHB Banking Group
Kuala Lumpur, Kuala Lumpur, Malaysia
Electrolux Group hiring Manager (Head of) Sales Operations and Logistics MALSIN Job in Petaling Jaya, Selangor, Malaysia
Electrolux Group
Petaling Jaya, Selangor, Malaysia
Electrolux hiring Manager (Head of) Sales Operations and Logistics MALSIN Job in , Selangor, Malaysia, Selangor, Malaysia
Electrolux
, Selangor, Malaysia, Selangor, Malaysia

Unlock Your Head of Potential: Insight & Career Growth Guide


Real-time Head of Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Head of in Malaysia, Malaysia, highlighting market share and opportunities for professionals in Head of roles.

1962 Jobs in Malaysia
1962
303 Jobs in Malaysia
303
Download Head Of Jobs Trends in Malaysia and Malaysia

Are You Looking for Head of Operations and Crafts Job?

Great news! is currently hiring and seeking a Head of Operations and Crafts to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Digital Sage adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Head of Operations and Crafts Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Malaysia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Head of Operations and Crafts?

Key qualifications for Head of Operations and Crafts typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Head of Operations and Crafts?

To improve your chances of getting hired for Head of Operations and Crafts, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Head of Operations and Crafts Job Success

Digital Sage interview tips for Head of Operations and Crafts

Here are some tips to help you prepare for and ace your Head of Operations and Crafts job interview:

Before the Interview:

Research: Learn about the Digital Sage's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Head of Operations and Crafts interview at Digital Sage, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Digital Sage's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Head of Operations and Crafts Positions

Setting up job alerts for Head of Operations and Crafts is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!