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Urgent! Head Of Operations Position in Subang Jaya - Stealth Solutions Sdn Bhd



Job description

Responsibilities

  • Develop and implement operational strategies for Maintenance and Site Acquisition aligned with company goals.

  • Ensure achievement of KPIs including tower uptime, PBT Lamp Pole (LED) efficiency, cost efficiency, and site rollout timelines.

  • Establish SOPs and quality standards to drive operational excellence.

  • Maintenance Management: Oversee preventive and corrective maintenance of telecom towers, PBT Lamp Pole (LED Light) and other related infrastructure; ensure network availability and minimize downtime through proactive asset management; monitor performance metrics, vendor SLAs, and compliance with regulatory requirements.

  • Site Acquisition & Rollout: Lead the end-to-end process of site acquisition for new towers and co-location, including negotiations with landlords, local authorities, and regulators; ensure compliance with legal, environmental, and safety requirements in site development; drive timely site rollout to meet project delivery schedules and customer expectations; prepare and manage budgets for Maintenance and Site Acquisition operations; optimize resource allocation, control costs, and ensure financial efficiency; monitor contractor/vendor performance to ensure cost-effectiveness and quality delivery.

  • Stakeholder & Client Management: Build strong relationships with mobile network operators (MNOs), regulators, landlords, and local authorities; address client escalations and ensure high levels of customer satisfaction; represent the Operations division in internal and external meetings; lead, coach, and develop the Operations team (Maintenance Engineers, Site Acquisition Specialists, and support staff); foster a culture of accountability, teamwork, and continuous improvement; conduct regular performance reviews and succession planning.

Job Requirements

  • Bachelor’s Degree in Engineering (Telecommunication, Civil, Electrical) or equivalent; advanced degree (e.g., Master’s, MBA) is a plus.

  • Has 20+ years experience in telecommunications or wireless infrastructure operations.

  • Specific experience with tower operations: maintenance, structural assessments, environmental/safety compliance.

  • Strong leadership / people management skills.

  • Budgeting & cost management.

  • Planning, scheduling, prioritization of activities across many sites/projects.

  • Communication & stakeholder management (with regulatory bodies, carriers, vendors, contractors).

  • Possesses a valid driving license (D/DA).

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Required Skill Profession

Management & Operations



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