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Urgent! Head of SSEA Technical Solution Engineering Team Job Opening In Kuala Lumpur – Now Hiring CDNetworks
The role is to manage Technical Solution Engineering team, including pre-sales and post-sales to deliver high quality service to customers externally and technical support to sales team internally.
To be the focal point in provides high-quality technical support and advice to the stakeholders internally and externally, in facilitating establishment and usage of our services.
Drive the customer satisfaction, build a positive customer experience (CX) and quality solutions with our technology, enhanced services, and product development by providing feedback to the company.
Main Duties and Responsibilities F unctionally manage all TSE engineers (30 staffs around) based in Malaysia and SSEA.
Assist Head of SSEA Sales to lead in TSE's overall operation tasks and streamlining customers and sales support capabilities.
Do as a technical expert and manager to communicate with customer’s CTO/Director for key accounts, and to understand customers’ needs and output matched solutions.
Provide ongoing technical guidance and consultation to customers during onboarding, post- onboarding and deboarding stages.
Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
Monitor customers’ subscribed services and online applications, whilst maintaining smooth performance and availability of our services.
Facilitate incident responses and escalations to Service Operations Team or other advanced support teams when necessary.
Generate technical and solution design documents to support POC via the establishment of trials and detail the implementation of our solutions.
Understand requirement on portal/system from stakeholder; figure out product prototype and PRD, cooperate with R & D and related stakeholders to implement the requirements.
Provide on-call support outside regular business hours as and when required This position reports to the Head of SSEA Sales.
Minimum 10 years of relevant experience and 5 years team management experience.
Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry, ideally with direct exposure to post-sales, pre-sales, or solution sales.
Strong Customer-centric mindset to ensure customer good experience and empower customer loyalty.
Good communication and engagement skills to act as a bridge between customers and the backend of service delivery team.
CDN and/or cloud security knowledge is highly preferred.
Proficiency in Chinese is essential for effective communication with Chinese stakeholders About Us As a global-leading Content Delivery Network and Edge Service provider with over 20 years of experiences, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.
From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.
Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world.
We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.
People being the most valuable assets of our company, we put great emphasis on each team member’s professional and personal growth.
We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.
Join CDNetworks to help improve the performance and security of our internet together!
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Unlock Your Head of Potential: Insight & Career Growth Guide
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Great news! CDNetworks is currently hiring and seeking a Head of SSEA Technical Solution Engineering Team to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CDNetworks adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Head of SSEA Technical Solution Engineering Team Jobs Malaysia varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Head of SSEA Technical Solution Engineering Team typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Head of SSEA Technical Solution Engineering Team interview at CDNetworks, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CDNetworks's products or services and be prepared to discuss how you can contribute to their success.
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