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Urgent! Head, Operational Excellence & Service Quality Job Opening In Sepang – Now Hiring Private Advertiser

Head, Operational Excellence & Service Quality



Job description

Head, Operational Excellence & Service Quality

Head of Operational Excellence & Service Quality will also act as a mentor for other members of staff, providing them with the necessary skills and knowledge needed to succeed in their roles.

  • Audit operations to ensure consistency with the objectives and compliance with safety and standards of accreditation or regulatory agencies
  • Conduct and/or drive inspection programs to address any operational deficiencies for continuous improvement
  • Recommend internal training for new policies and/or Standard Operating Procedures (SOP)
  • Monitor and track key performance parameters to drive continuous improvement
  • Conduct an investigation for major incidents and recommend improvement areas
  • Plan and develop a roadmap for driving performance improvement and operational excellence strategies
  • Lead and facilitate cross-functional continuous improvement initiatives
  • Work closely with ground levels for strategy implementations and project execution
  • Lead and facilitate the root cause analysis (RCA) workshops within operations
  • Support process mapping workshops to create a baseline, identify gaps and opportunities for improvement within processes
  • Support process owners to review site-level operational process data, analyse and provide recommendations
  • Lead continuous improvement culture transformation journey within local sites
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Maintain an orderly workflow according to priorities
  • Organise training and facilitate the development of the service team
  • Organise and implement programs towards improving of the overall service quality
  • Monitoring key operational indicators to meet the company’s service quality standards
  • Escalating issues or crisis to related teams so as to remedy performance gaps and take immediate, appropriate, or contingency actions for service recovery

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Required Skill Profession

Management & Operations, Engineering



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