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HELPDESK SUPPORT ENGINEER Job Opening In Petaling Jaya – Now Hiring VSTECS


Job description

HELPDESK SUPPORT ENGINEER

Petaling Jaya - Kota Damansara


RESPONSIBILITY:

  • Respond to user's queries via chat, email, phone and ticketing portal.
  • Handle inbound/outbound tickets in comply to the SLA.
  • Provide Level 1 technical support to users and escalate the issue to supervisor if it remains unresolved.

  • Understand the nature of the issues faced by users and provide adequate solutions.
  • Follow up on escalation cases till closure.

  • REQUIREMENTS:

  • 2 years' experience in helpdesk / technical support roles.

  • Have knowledge on IT hardware and software.
  • Able to work based on 24/7 shift, by rotational.
  • Patience, able to work under pressure and customer service oriented.

  • Good in communication skills.
  • Candidates must possess at least a Certificate or Diploma in Computer Science/Information Technology
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your HELPDESK SUPPORT Potential: Insight & Career Growth Guide


    Real-time HELPDESK SUPPORT Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for HELPDESK SUPPORT in Petaling Jaya, Malaysia, highlighting market share and opportunities for professionals in HELPDESK SUPPORT roles.

    4542 Jobs in Malaysia
    4542
    408 Jobs in Petaling Jaya
    408
    Download Helpdesk Support Jobs Trends in Petaling Jaya and Malaysia

    Are You Looking for HELPDESK SUPPORT ENGINEER Job?

    Great news! is currently hiring and seeking a HELPDESK SUPPORT ENGINEER to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at VSTECS adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Malaysia laws and regulations

    What Is the Average Salary Range for HELPDESK SUPPORT ENGINEER Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for HELPDESK SUPPORT ENGINEER?

    Key qualifications for HELPDESK SUPPORT ENGINEER typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for HELPDESK SUPPORT ENGINEER?

    To improve your chances of getting hired for HELPDESK SUPPORT ENGINEER, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for HELPDESK SUPPORT ENGINEER Job Success

    VSTECS interview tips for HELPDESK SUPPORT ENGINEER

    Here are some tips to help you prepare for and ace your HELPDESK SUPPORT ENGINEER job interview:

    Before the Interview:

    Research: Learn about the VSTECS's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your HELPDESK SUPPORT ENGINEER interview at VSTECS, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the VSTECS's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for HELPDESK SUPPORT ENGINEER Positions

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