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Urgent! IKEA Batu Kawan : Part Time Customer Relations Officer Job Opening In Simpang Ampat – Now Hiring Ikea

IKEA Batu Kawan : Part Time Customer Relations Officer



Job description

Job description


About the job

  • To ensure a positive and joyful shopping experience for all IKEA visitors and customers.

    This includes in particular:
  • Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
  • Ensure that customers issues are handled efficiently and with empathy.
  • Actively working towards fulfilling the four tasks of the store.

  • Your assignment

    Customers

  • I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
  • My priority is to ensure my work space is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed.
  • I have the knowledge, confidence and desire to resolve customer complaints.

    I deal positively and quickly with any issues they raise.
  • I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
  • I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
  • I am empowered to solve customer complaints within my level of authorisation.

    I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
  • I know how to assemble IKEA products so I can assist customers who have difficulties assembling them.

    I also exchange component parts when they are needed offer solutions to frequently asked questions.

    This helps to make a better future shopping experience for everyone.
  • I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers future shopping experiences.
  • I ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues.
  • Commercial/Business
    I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.


    I do this by:

  • Ensuring I know the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers.
  • Understanding the importance of accurate stock inventory and how my own actions impact on this.
  • Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers shopping experience.
  • Contributing to my departments action plan and taking ownership for my part in its delivery.
  • Listening to feedback from customers when it is given and passing this on to my manager.
  • Working with my manager to identify solutions to customer issues.
  • People

  • I am available to help and support colleagues when needed.
  • I actively work together with other store functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability.
  • I value other colleagues ways of working and I learn from those who work differently to me because I understand we are most effective when we work together and amplify each others efforts.
  • I share my knowledge with my colleagues and encourage them to do the same.
  • I keep my colleagues informed so that they can perform their roles effectively.
  • I am responsible for my own development and look to my manager to support me in improving my competence.
  • Financial

  • I know the Customer Relations action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
  • I have an overview of the store action plan and understand how the Customer Relations action plan supports this.
  • I know our daily and weekly service targets and this drives me to improve our service delivery.
  • I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
  • I follow cash handling procedures to ensure the security of all monies received.
  • I continuously look for more effective ways of working to reduce costs.

  • Qualification
  • Possess cheerful, pleasant personality with a positive mindset.
  • Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.
  • Physically fit with hands-on approach.
  • Meticulous with an eye for details and follow-up skill.
  • Strong team player and able to work in a fast-paced working environment.
  • Comfortable to handle basic food preparation.
  • Able to work on rotating shifts and support retail operations during peak periods on public holidays weekends.


  • Required Skill Profession

    Information And Record Clerks



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