• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Malaysia Jobs Expertini

Implementation Engineer (Mandarin speaker) Job Opening In Kuala Lumpur – Now Hiring ServiceRocket


Job description

G'day!
We are 🚀, a global tech-enabled services company headquartered in Palo Alto, California.

Our purpose is to be the single most reliable partner in the acceleration of your growth.

At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back. 

Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 
- We're recognized for our innovation, impact, and outstanding customer support, even earning the 2024–2025 for Co-Selling Excellence award.

Visit our to learn more and become a part of our Rocketeer Nation.

We are seeking a highly skilled and motivated individual to join us to execute our customer onboarding initiatives.

This key role focuses on guiding customers and providing a smooth and seamless onboarding process.

The ideal candidate will play a pivotal role in enhancing customer experiences, ensuring timely
provisioning, effective implementation , and maintaining high levels of customer satisfaction during internal transitions from team to team.

What you’ll be doing 💪

Customer Implementation and Onboarding:
- Partner with Support, Operations, Sales and Customer Success teams to establish and refine operations related to provisioning our customers
- Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience
- Iterate and improve on strategies and automations that streamline current workflows and tooling
- Contribute to team knowledgebase when finding solutions to common situations
- Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction
- Ensure smooth transitions between Sales, Implementation, Support and CS Teams and foundational success for ongoing customer relationships
- Provide personalized customer implementation with efficient, automated workflows
- Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability

Customer Experience and Relationship Management:
- Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management
- Champion a customer-first approach that balances personalized support with scalable processes.


Success Metrics: 
- Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment. 


What you’ll bring to the table 🧑‍💻
- Experience working with external customers; Internal sales, support and success teams 
- Strong cross functional collaboration and customer relationship management 
- Familiar with SaaS platforms and cloud-based technologies
- Excellent problem-solving, and communication skills
- Desire to learn about cutting edge technologies
- Ability to communicate in mandarin is a must to effectively engage with Mandarin speaking stakeholders


Your expertise 🌟
- You are a natural leader
- You are excited to work in a start-up environment; you get in the weeds as part of the team
- You are smart, innovative, and fun.

You bring a sense of humour and humility to work every day
- You maintain a customer-centric mindset
- You love finding solutions to challenging problems
- You are not afraid of conflict and difficult conversations and value transparent communication

Required Skill Profession

Computer Occupations


  • Job Details

Related Jobs

ServiceRocket hiring Implementation Engineer (Mandarin speaker) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
ServiceRocket
Kuala Lumpur, Kuala Lumpur, Malaysia
TDCX hiring Implementation Service Desk (Mandarin Speaker) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
TDCX
Kuala Lumpur, Kuala Lumpur, Malaysia
IPC Systems hiring Implementation Engineer Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
IPC Systems
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
IPC Systems, Inc hiring Implementation Engineer Job in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
IPC Systems, Inc
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Glints hiring Implementation Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Glints
Kuala Lumpur, Kuala Lumpur, Malaysia
IPC Systems hiring Implementation Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
IPC Systems
Kuala Lumpur, Kuala Lumpur, Malaysia
Confidential hiring Associate Implementation Engineer Job in , , Malaysia, , , Malaysia, Malaysia
Confidential
, , Malaysia, , , Malaysia, Malaysia
Harrison-AI Pty Ltd hiring Implementation Engineer | SEA Job in , , Malaysia, , , Malaysia, Malaysia
Harrison-AI Pty Ltd
, , Malaysia, , , Malaysia, Malaysia
Confidential hiring Associate Implementation Engineer Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Confidential
Kuala Lumpur, Kuala Lumpur, Malaysia
Harrison.ai hiring Implementation Engineer | SEA Job in , , Malaysia, , , Malaysia, Malaysia
Harrison.ai
, , Malaysia, , , Malaysia, Malaysia
Ked Tech Pte Ltd hiring Sales Engineer (Mandarin Speaker) Job in George Town, Penang, Malaysia
Ked Tech Pte Ltd
George Town, Penang, Malaysia
Accenture Southeast Asia hiring DevOps Engineer (Mandarin Speaker) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Accenture Southeast Asia
Kuala Lumpur, Kuala Lumpur, Malaysia
LSEG (London Stock Exchange Group) hiring Implementation Project Specialist (Mandarin/Cantonese) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
LSEG (London Stock Exchange Group)
Kuala Lumpur, Kuala Lumpur, Malaysia
LSEG hiring Implementation Project Specialist (Mandarin/Cantonese) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
LSEG
Kuala Lumpur, Kuala Lumpur, Malaysia
NTT hiring TS Implementation Engineer (L3) Job in Petaling Jaya, Selangor, Malaysia
NTT
Petaling Jaya, Selangor, Malaysia
NTT America, Inc. hiring TS Implementation Engineer (L3) Job in Petaling Jaya, Malaysia, Malaysia
NTT America, Inc.
Petaling Jaya, Malaysia, Malaysia
NTT DATA, Inc. hiring TS Implementation Engineer (L3) Job in Petaling Jaya, Selangor, Malaysia
NTT DATA, Inc.
Petaling Jaya, Selangor, Malaysia
NTT hiring TS Implementation Engineer (L3) Job in Petaling Jaya, Selangor, Malaysia
NTT
Petaling Jaya, Selangor, Malaysia
Applicable Limited hiring TS Implementation Engineer (L3) Job in Kuala Selangor, Kuala Selangor, Malaysia
Applicable Limited
Kuala Selangor, Kuala Selangor, Malaysia
Sonata Software hiring Teams Voice Engineer - Mandarin speaker Job in , , Malaysia, , , Malaysia, Malaysia
Sonata Software
, , Malaysia, , , Malaysia, Malaysia
Concentrix hiring Cloud Resiliency Engineer(Mandarin Speaker) Job in , , Malaysia, , , Malaysia, Malaysia
Concentrix
, , Malaysia, , , Malaysia, Malaysia
Accenture Southeast Asia hiring Application Support Engineer - Mandarin Speaker Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Accenture Southeast Asia
Kuala Lumpur, Kuala Lumpur, Malaysia
Concentrix hiring Cloud Resiliency Engineer (Mandarin Speaker) Job in , , Malaysia, , , Malaysia, Malaysia
Concentrix
, , Malaysia, , , Malaysia, Malaysia
Crane Worldwide Logistics hiring Implementation Manager Job in Shah Alam, Selangor, Malaysia
Crane Worldwide Logistics
Shah Alam, Selangor, Malaysia
Clicksmart hiring Implementation Consultant Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Clicksmart
Kuala Lumpur, Kuala Lumpur, Malaysia
Meson Logistics Solutions hiring Implementation Consultant Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Meson Logistics Solutions
Kuala Lumpur, Kuala Lumpur, Malaysia
LOTOcontrol hiring Implementation Specialist Job in Kuala Lumpur, Kuala Lumpur, Malaysia
LOTOcontrol
Kuala Lumpur, Kuala Lumpur, Malaysia
LINKTRIX Consultants, Asia Pacific hiring Implementation Consultant Job in Kuala Lumpur, Kuala Lumpur, Malaysia
LINKTRIX Consultants, Asia Pacific
Kuala Lumpur, Kuala Lumpur, Malaysia
Linnovate Partners hiring Implementation Consultant Job in Kuala Lumpur, Kuala Lumpur, Malaysia
Linnovate Partners
Kuala Lumpur, Kuala Lumpur, Malaysia
NielsenIQ hiring Internship (Mandarin Speaker) Job in Subang Jaya, Selangor, Malaysia
NielsenIQ
Subang Jaya, Selangor, Malaysia
NielsenIQ hiring Internship (Mandarin Speaker) Job in Subang Jaya Industrial Estate, Selangor, Malaysia
NielsenIQ
Subang Jaya Industrial Estate, Selangor, Malaysia
RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) hiring Accountant (Mandarin Speaker) Job in Kuala Lumpur, Kuala Lumpur, Malaysia
RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
Kuala Lumpur, Kuala Lumpur, Malaysia

Unlock Your Implementation Engineer Potential: Insight & Career Growth Guide


Real-time Implementation Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Implementation Engineer in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Implementation Engineer roles.

14918 Jobs in Malaysia
14918
2901 Jobs in Kuala Lumpur
2901
Download Implementation Engineer Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Implementation Engineer (Mandarin speaker) Job?

Great news! is currently hiring and seeking a Implementation Engineer (Mandarin speaker) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ServiceRocket adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Implementation Engineer (Mandarin speaker) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Implementation Engineer (Mandarin speaker)?

Key qualifications for Implementation Engineer (Mandarin speaker) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Implementation Engineer (Mandarin speaker)?

To improve your chances of getting hired for Implementation Engineer (Mandarin speaker), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Implementation Engineer (Mandarin speaker) Job Success

ServiceRocket interview tips for Implementation Engineer (Mandarin speaker)

Here are some tips to help you prepare for and ace your Implementation Engineer (Mandarin speaker) job interview:

Before the Interview:

Research: Learn about the ServiceRocket's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Implementation Engineer (Mandarin speaker) interview at ServiceRocket, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ServiceRocket's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Implementation Engineer (Mandarin speaker) Positions

Setting up job alerts for Implementation Engineer (Mandarin speaker) is easy with Malaysia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!