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Implementation Service Desk (Mandarin Speaker) Job Opening In Kuala Lumpur – Now Hiring TDCX


Job description

We are seeking an Implementation Service Desk fluent in both English and Mandarin to join our team.

In this role, you will be the first point of contact for customers, providing exceptional support to ensure a smooth and positive experience across multiple communication channels.

Key Responsibilities

  • Serve as the primary contact for customers, delivering prompt and professional support via calls, email, and other communication platforms.

  • Assist customers with general inquiries, troubleshoot issues, and provide clear, step-by-step guidance to resolve problems efficiently.

  • Collaborate with internal teams to escalatere complex issues and ensure timely resolution.

  • Support customer onboarding and setup processes on digital platforms, contributing to seamless user experiences.

  • Maintain detailed and accurate records of customer interactions and feedback to drive continuous service improvements.

  • Stay informed about company products, services, and industry developments to provide knowledgeable support.

  • Identify opportunities for process enhancements and share insights to improve customer satisfaction.

Requirements

  • Diploma in Software Engineering, Information Technology, or a related field.

  • Minimum of 1 year of IT technical/front-end customer support or related IT technical experience; fresh graduates with an IT related education are encouraged to apply.

  • Excellent verbal and written communication skills in both English and Mandarin.

    Mandarin fluency is essential, as this role supports the Greater China market.

  • Strong problem-solving skills with attention to detail and a customer-oriented mindset.

  • Ability to work independently as well as collaboratively within a team environment.

  • Willingness to learn and adapt to new technologies and frameworks.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service

Industries

Outsourcing and Offshoring Consulting

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Required Skill Profession

Consulting


  • Job Details

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Unlock Your Implementation Service Potential: Insight & Career Growth Guide


Real-time Implementation Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Implementation Service in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Implementation Service roles.

5149 Jobs in Malaysia
5149
1130 Jobs in Kuala Lumpur
1130
Download Implementation Service Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Implementation Service Desk (Mandarin Speaker) Job?

Great news! is currently hiring and seeking a Implementation Service Desk (Mandarin Speaker) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TDCX adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Implementation Service Desk (Mandarin Speaker) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Implementation Service Desk (Mandarin Speaker)?

Key qualifications for Implementation Service Desk (Mandarin Speaker) typically include Consulting and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Implementation Service Desk (Mandarin Speaker)?

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Interview Tips for Implementation Service Desk (Mandarin Speaker) Job Success

TDCX interview tips for Implementation Service Desk (Mandarin Speaker)

Here are some tips to help you prepare for and ace your Implementation Service Desk (Mandarin Speaker) job interview:

Before the Interview:

Research: Learn about the TDCX's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Implementation Service Desk (Mandarin Speaker) interview at TDCX, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TDCX's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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