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Information Technology Support Engineer Position in Kuala Lumpur - Concentrix


Job description

Working arrangement: 9am - 6pm, Mon-Fri (PH work with compensation given)

Job Description

  • Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting.

    You will also need to be able to examine possible workarounds and escalations as required.

  • Experience in the enterprise customer arena.

  • Troubleshooting knowledge & skills.

  • Good understanding of ITIL/Service Management.

  • Passion for new innovative technology and drive customer transformation.

  • Demonstrate effective balance between business and technical acumen.

  • Ability to effectively recognize and adapt to change.

  • Ability to deliver presentations and discuss complementary products at a solutions level.

  • Ability to handle customer critical issues and work in difficult situations.

  • Fluent in Mandarin & English due to serving Asia region.

Mandatory Skillset

  • Understanding of Azure Cloud as well as Windows Server OS (Server 2008/R2, Server 2012/R2, Server 2016, Server 2019).

  • Understanding of Endpoints and Clients OS (Win 7, Win 8, Win 10).

  • Active directory knowledge (Entra ID).

  • Understanding of basic troubleshooting and diagnostic tools like eventviewer, Taskmanager and command line tools.

  • Working Knowledge on DNS, DHCP and basic TCP/IP communication.

  • Basic knowledge of MDM, MAM, Azure AD, Windows Server/Clients, Android, iOS.

  • In-depth knowledge of identity and access management mechanisms in 365 environments.

  • Expertise in managing Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions, and familiarity with the integration of client-related services.

  • Azure AD: Proficient in Azure Active Directory, including User Provisioning, Group Management, and Role-Based Access Control (RBAC).

  • Familiar with OAuth, SAML and OpenID Connect, which are common security protocols used in client-Platform.

  • Understanding 365 core services: Teams, OneDrive, SharePoint.

  • Ability to troubleshoot 365 environments, SharePoint, SCCM and Intune.

    Hands‑on experience in implementing and managing Cloud products.

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Required Skill Profession

Engineering


  • Job Details

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Unlock Your Information Technology Potential: Insight & Career Growth Guide


Real-time Information Technology Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Information Technology in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in Information Technology roles.

854 Jobs in Malaysia
854
404 Jobs in Kuala Lumpur
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Download Information Technology Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for Information Technology Support Engineer Job?

Great news! is currently hiring and seeking a Information Technology Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Concentrix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for Information Technology Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Information Technology Support Engineer?

Key qualifications for Information Technology Support Engineer typically include Engineering and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Information Technology Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Information Technology Support Engineer Job Success

Concentrix interview tips for Information Technology Support Engineer

Here are some tips to help you prepare for and ace your Information Technology Support Engineer job interview:

Before the Interview:

Research: Learn about the Concentrix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

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During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Information Technology Support Engineer interview at Concentrix, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Concentrix's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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