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Urgent! Information Technology Support Engineer Job Opening In Kuala Lumpur – Now Hiring HTC Global Services

Information Technology Support Engineer



Job description

Senior Consultant - TCMG at HTC Global Services

Key Responsibilities

  • Provide remote and on-site support to global end-users via phone, email, chat, and ticketing systems.

  • Troubleshoot and resolve issues related to Office 365, Active Directory, Windows OS (7/10/11), Mac OS, Apple and Android devices.

  • Support and configure network connectivity including TCP/IP, DHCP, Ethernet, and Wi-Fi troubleshooting.

  • Manage user accounts, access rights, and permissions in Active Directory and other identity systems.

  • Handle installation, configuration, and troubleshooting of hardware, software, and peripherals (printers, scanners, mobile devices).

  • Perform basic networking support and escalate complex issues to higher-level teams when necessary.

  • Ensure SLA compliance by monitoring, documenting, and resolving incidents in ITSM tools (e.g., ServiceNow, Remedy, JIRA).

  • Support security and connectivity solutions including VPNs, MDM, 2FA, endpoint security tools.

  • Participate in patch management, preventive maintenance, and system updates to maintain optimal system performance.

  • Collaborate with vendors and cross-functional teams to resolve infrastructure or application issues.

  • Provide clear communication and guidance to users at different levels of IT knowledge.

  • Contribute to continuous service improvement, accurate reporting, and knowledge base updates.

Requirements

  • Strong technical background in MS Office 365, Mobile Device Management, 2-Factor Authentication (2FA), Active Directory, Windows 7/10/11, Mac OS, Apple & Android products.

  • Basic networking troubleshooting skills, including TCP/IP, DHCP, Ethernet, Wi-Fi.
  • At least 2–3 years of IT Service Support experience.

  • Strong communication skills to adapt to varying user knowledge levels.

  • Demonstrated customer-oriented approach with ability to understand user needs and provide effective solutions.

  • Ability to operate within structured frameworks to deliver high-quality work and accurate reporting.

  • Strong attention to detail.

  • Proficiency in written and verbal English.

Ideal Requirements

  • 3+ years of IT Service Support experience based on ITIL framework.

  • Strong problem resolution and troubleshooting skills.

  • Hands-on experience with cloud services (Office 365, Azure, or similar).

  • Knowledge of ITSM tools (e.g., ServiceNow, Remedy, JIRA)

Seniority level: Associate

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT Consulting

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Required Skill Profession

Engineering



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