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infrastructure manager Job Opening In Kuala Lumpur – Now Hiring RecruitFirst


Job description

Overview

Who you'll be working for

Retail

What requirements you'll need to be eligible

  • Relevant experience 

  • Expert technical acumen in domain(s) as Lead Systems Engineer 

  • Skills and Experience in presenting to Senior Leaders 

  • Ability to lead POC efforts in support of organization Technology needs 

  • Capable of defining a technology roadmap and influencing product roadmaps for vendors 

  • Growing Knowledge of systems engineering and administration.


  • Ideal candidate would have education and/or equivalent experience in a prior Lead Systems Engineering position

  • Ability to use knowledge, sound judgment, and resourcefulness to 
    support the design and deployment of global technology solutions

  • Demonstrates seasoned leadership skills to help junior staff excel in role

  • Building on foundational skills to automate annual processes and growing technical acumen in role 

  • Ability to balance multiple priorities and meet deadlines
  • What you'll be doing on the job

    1.

    Production Support

  • End User Support: As needed, provides 24*7 global support of critical systems in a rotating On-Call environment Consults on investigation of root cause analysis for some Critical, or Repeat 
    incidents
    May engage with vendors where needed on complex incidents within the domain

  • Create and Maintain Systems Documentation: Provides consult in crafting user guides/job aides and facilities training of the other members of the team

  • Systems Lifecycle Management: Provides guidance on bug fixes or critical updates that need 
    to be applied urgently and assists in coordination and 
    implementation of such updates

  • Create, Maintain and Report KPIs Assesses reporting gathered by the team and looks to trends that 
    could lead to large corrections, updates or new POCs being brought in 
    to help unfavorable KPIs.

  • Collaboration with other technical service teams to manage, maintain, and resolve complex IT services For Critical or more complex issues, participates in collaboration with peers to resolve cross-domain infrastructure issues.


  • Technical Service Ownership For Critical or more complex issues, acts as an escalation point on 
    troubleshooting performance issues and outages, and proactive 
    problem identification and remediation
  • Solution Design 

  • Enterprise solution definition: Works on projects that include process components and not just IT systems.

    Able to translate business requirements into technology solutions Ability to influence others to collaborate towards a single design

  • Solution Implementation: Resource for implementing agreed upon design in alignment with business or app needs Ensures documentation of test and contingency plans as needed for 
    implementation Outlines support and sustainment model for service(s) being implemented

  • Technical Design: Includes detailed technical design components needed for implementation Defines documentation of design in alignment with requirements gathered (this can be everything from an app flow to physical design...and everything in between) Leads the identification of new services needed (if necessary) to fulfill design and depict rationale for unique use case, POC for validation, etc.


  • Requirements Elicitation: Leads eliciting & documenting requirements from all stakeholder communities (business & IT) As necessary, translating into a service catalog design components, financial estimates and schedules

  • Iterative Solution Design/Prototyping: As requirements may change, support need in alignment with standard design and implementation patterns Initiates POCs with vendors on solutions that are spawned based on new needs (business, app or tech stack initiated)

  • Provides technical expertise outside of primary domain and works closely with technical architects as a SME on designs for new innovations 

  • Helps to outline support and sustainment model for service(s) being implemented 

  • Provide guidance on implementation through the lens of Operational Sustainability
  • Required Skill Profession

    Computer Occupations


    • Job Details

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