IT Business Analyst – Salesforce

Job description

IT Business Analyst – Salesforce

Join to apply for the IT Business Analyst – Salesforce role at Hilti Group

What’s the role?

We are looking for an IT Business Analyst in our Sales and Marketing IT department.

In this role, you will contribute towards building the future of Hilti’s territory management with an end-to-end solution on Salesforce CRM.

The solution will optimize our sales approach and bring a substantial impact to our customer interaction and sales.

You will be collaborating closely with business stakeholders, various IT teams, and external partners such as Salesforce to bring out the full potential of the platform’s capabilities.

You will address complex requirements and challenges to help Hilti achieve our vision of globalizing and transforming Territory Management across all our global markets.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better.

As a trusted partner in productivity, safety, and sustainability, we provide innovative solutions that shape the buildings, roads, and infrastructure essential to daily life.

At Hilti, careers are made real by empowering you to explore the possibilities, maximize your potential, own your development, and create meaningful impact every day.

What does the role involve?

At Hilti, we build direct customer relationships by assigning the right salesperson (with the right territory) to the right customer through a Territory Management tool that optimizes customer-to-territory assignments.

As a Business Analyst, you will deliver direct business impact by enabling our Hilti sales force to collaborate and thrive in built-to-win territories with the highest probability of success.

This role owns, manages, and iteratively develops Territory Management solutions built on Salesforce CRM.

You will work closely with international business and IT counterparts in a Development Scrum team.

You will identify, analyze and implement business requirements for innovative Territory Management solutions on a global scale based on user needs and strategic requirements.

You will have direct access to end-users to map workflows, identify pain points, and propose solutions to drive productivity and intelligence in their daily work.

By advocating Territory Management solutions and managing stakeholders throughout the global matrix organization, you will interact with all IT functions as well as internal and external business partners.

Join us and be part of a team collaborating in a leading-edge work environment and helping us continue to outperform our competition.

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.

What do we offer?

Benefits

We really value our people, and we’ve worked hard to develop a reward package that reflects this, creating your future to be just how you would want it.

Some of our benefits include:

• A caring and performance-oriented culture.
  
  
• A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
  
  
• Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
  
  
• Click on the link to know more Kuala Lumpur | Hilti Careers

What You Need Is

To help you succeed, we’ll provide you with everything you need so that we’re driving impact together from day one.

You’ll find a stable working environment, exceptional support, learning and development, and a great team around you.

Here’s what you’ll need to bring with you:

• A Bachelor’s or Master’s degree in Technology/ Business-related fields
• 5+ years relevant work experience as IT Business Analyst
• Sales and Marketing related IT background with experience in Salesforce CRM and Salesforce CRM Analytics; exposure in SAP ERP is a plus
• Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
• Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
• Strong analytical and problem-solving orientation; leadership and project management experience preferable
• Strong interpersonal skills and team player approach with the ability to connect with global partners to bond, inspire, influence and accomplish goals
• Have worked in an international environment
• Fluency in spoken and written English

Why should you apply?

We know you have plenty of choices when it comes to your career.

What makes Hilti stand out is our people.

We pride ourselves on fostering an inclusive, caring and high-performing culture that embraces diversity in all its forms.

At Hilti, everyone has the opportunity to thrive.

We welcome qualified candidates from all backgrounds and provide equal opportunities.

What truly sets you apart at Hilti is your passion for teamwork, willingness to learn and grow, and drive to make an impact.

Whether you're in finance, marketing, product development, or any other team, your work directly contributes to advancements that make construction sites safer, more sustainable, and more efficient.

Bring your unique perspective to a team that values what makes you you.

Together, let's make construction better and build a better future for everyone, everywhere.

Join us in making construction better.

Apply now.

For further questions, please feel free to contact Fennie Lee:

Learn more about us:

Learn more about our recruitment process:

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Construction

Required Skill Profession

Management & Operations, It & Technology