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Urgent! IT Configuration Management Governance Manager Job Opening In Kuala Lumpur – Now Hiring BAT

IT Configuration Management Governance Manager



Job description

Overview

IT Configuration Management Governance Manager at BAT, Kuala Lumpur area.

Responsibilities

  • Asset Management/CMDB Strategy & Governance: Maintain and evolve the BAT Asset Management/CMDB strategy aligned with ITIL and business objectives; maintain and evolve and enforce governance policies to ensure data integrity and compliance.

  • Configuration Item (CI) Lifecycle Management: Maintain CI identification standards and naming conventions; oversee CI lifecycle processes including creation, updates, retirement, and deletion.

  • Data Integrity & Quality Assurance: Lead regular audits and reconciliation activities to maintain data accuracy; implement automated validation and reconciliation processes; data certification governance and follow-up to ensure periodic updates to manually maintained data attributes.

  • Relationship Mapping & Dependency Management: Ensure accurate CI relationships reflect infrastructure and service dependencies; model services inline with BAT’s adoption of the ServiceNow Common Service Data Model (CSDM); maintain End-to-End Business Service Maps (BSMs) by linking services to supporting infrastructure; update BSMs with changes in the IT landscape; ensure new IT services have their BSM developed at launch.

  • Integration & Interoperability: Ensure data integrations (Discovery and inter-system integrations) function as expected; ensure seamless data flow across BAT platforms; maintain and evolve precedence rules as required.

  • Reporting & Metrics: Maintain and evolve dashboards and KPIs to monitor CMDB & CSDM health and performance; provide actionable insights to partners through regular reporting; coordinate remedial actions with appropriate teams when issues are identified.

  • Partner Engagement & Training: Act as the primary contact for CMDB & CSDM-related queries; deliver training and guidance to IT and business users on CMDB & CSDM best practices.

  • Continuous Improvement: Identify and drive initiatives to improve CMDB usability and data quality; stay current with ServiceNow platform updates and industry trends.

Qualifications

  • 3–5 years of proven experience in ServiceNow CMDB administration, configuration management, or IT asset data governance.

  • Strong understanding of ITIL processes and data governance principles.

  • Proven experience with ServiceNow Discovery, Service Mapping, and integration tools.

  • Excellent analytical, communication, and partner management skills.

  • Ability to lead cross-functional initiatives and drive data quality improvements.

What we offer

  • Market leading annual performance bonus (subject to eligibility).

  • Benefits vary by country and include diverse health plans, work-life balance initiatives, transportation support, and a flexible holiday plan with additional incentives.

  • Career progression opportunities within BAT and access to online learning platforms and personalized growth programs.

  • Continuous improvement within a transformative environment, prepared for ongoing changes.

Why join BAT?

We are recognised as a Global Top Employer by the Top Employers Institute, and we value collaboration, inclusion and partnership.

We support professionals restarting their careers through The Global Returners program and are committed to providing reasonable adjustments during recruitment as needed.

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Required Skill Profession

It & Technology



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