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Urgent! IT Service Delivery Manager - Malaysia Job Opening In Subang Jaya – Now Hiring CODA Technology Services

IT Service Delivery Manager Malaysia



Job description

Director @ CODA Technology Services | IT Recruitment | IT Project Delivery | IT Consulting

We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise retail organisation through a significant IT service transformation.

This role is regionally based in Malaysia and is critical in bridging local operations with global strategy, as the business moves through a multi-year change and improvement program.

You will play a key role in shaping how services are delivered including:

Key Responsibilities

  • Manage end-to-end IT service delivery within the region.

  • Act as the local bridge between business users and global IT strategy.

  • Manage incidents, problems, and requests using ITIL-aligned processes.

  • Support and lead local change and transformation initiatives.

  • Drive local service performance and vendor engagement.

  • Contribute to continuous improvement and alignment with global standards.

  • Monitor and analyse global IT service performance, produce regular reports for leadership, perform root cause analysis on recurring incidents and recommend improvements.

Required experience

  • 3+ years experience in IT Service Delivery and management within enterprise-scale businesses.

  • Must have fluent/good English language proficiency.

  • Hands on experience of working with ServiceNow or equivalent platform.

  • Experience in managing services and change within ITSM frameworks.

  • Strong skills in performance analysis, reporting, root cause analysis, and ITIL best practice compliance.

  • Operating as part of a regional business and also aligned with global strategy.

  • Engage confidently with senior stakeholders and cross-functional teams.

  • Work effectively in global, complex, fast-evolving environments.

Location

Malaysia - Remote

We are looking to onboard the right candidates as soon as possible.

Please do get in touch to register interest and have an initial conversation.

Thanks for reading.

#J-18808-Ljbffr


Required Skill Profession

It & Technology



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