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IT Service Desk analyst Job Opening In Petaling Jaya – Now Hiring TD SYNNEX


Job description

Job Purpose:

The primary purpose of the role is to provide first level support to TD SYNNEX colleagues, assisting in the creation of all types of incidents and service requests, and resolution of more complex and technical incidents and service requests, ensuring customer satisfaction in all steps of the process.The role will include creating new incidents and service requests, gathering additional data from the requestor, performing medium level troubleshooting and resolution.Where necessary the analyst will escalate incidents and requests to other levels within the Service Desk or to other teams in IT.This level requires more advanced technical knowledge of the TD SYNNEX environment and applications.

Responsibilities:

  • Assists team in meeting individual, team and organizational service level agreements and customer satisfaction.Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion.

    (50%)

  • Resolves the majority of incidents and service requests using existing knowledge base documentation and tools.

    (35%)

  • Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction.Continually strives to learn and share knowledge.

    (15%)

  • Willing to work in shift hour

  • Willing to work during bank holiday

  • Knowledge, Skills and Experience:

  • 1 to 3 Years of relevant work experience.

  • Able to speak and read Mandarin (Mandatory)

  • Associate Degree / Diploma with IT or technically related field of study required.

  • Other Education / Certifications: - Degree / Diploma in Computer Science or other applicable IT areas

  • - ITIL Foundation

  • - Basic Microsoft O365 knowledge

  • - CompTIA A+

  • Able to execute instructions and to request clarification when needed.

  • Possesses basic clerical and data entry skills.

  • Able to perform basic mathematical calculations.

  • Able to recognize and attend to important details with accuracy and efficiency.

  • Able to communicate clearly and convey necessary information.

  • Able to converse and write effectively in English and/or any other regional language.

  • Able to interact effectively with all levels of management.

  • Possesses strong multi-cultural interpersonal skills.

  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.

  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

  • Able to work independently with minimum supervision.

  • Able to maintain confidentiality of sensitive information

  • Able to build solid, effective working relationships with others.

  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

  • Able to quickly learn new systems and technology.

  • Able to use relevant computer system applications at an intermediate level.

  • Key Skills

    What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed.

    Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
  • Don’t meet every single requirement?

    Apply anyway.

    At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

    If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply.

    You may be exactly the person we’re looking for!

    We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills.

    All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

    To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information.

    This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your IT Service Potential: Insight & Career Growth Guide


    Real-time IT Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Petaling Jaya, Malaysia, highlighting market share and opportunities for professionals in IT Service roles.

    6967 Jobs in Malaysia
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    988 Jobs in Petaling Jaya
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    Are You Looking for IT Service Desk analyst Job?

    Great news! is currently hiring and seeking a IT Service Desk analyst to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TD SYNNEX adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Malaysia laws and regulations

    What Is the Average Salary Range for IT Service Desk analyst Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Petaling Jaya. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for IT Service Desk analyst?

    Key qualifications for IT Service Desk analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for IT Service Desk analyst?

    To improve your chances of getting hired for IT Service Desk analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for IT Service Desk analyst Job Success

    TD SYNNEX interview tips for IT Service Desk analyst

    Here are some tips to help you prepare for and ace your IT Service Desk analyst job interview:

    Before the Interview:

    Research: Learn about the TD SYNNEX's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your IT Service Desk analyst interview at TD SYNNEX, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TD SYNNEX's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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