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Urgent! IT Service Desk specialist with Mandarin Job Opening In Shah Alam – Now Hiring Work Life Group NL

IT Service Desk specialist with Mandarin



Job description

Overview

IT Service Desk specialist with Mandarin — Join to apply for this role at Work Life Group NL.

Responsibilities

  • Primary contact point for end users via phone, chat, or self-service tickets.

  • Qualify and open tickets for remediation of events.

  • Triage tickets to respective teams.

  • Regular updates and follow up on tickets in the queue.

  • Follow up tickets until closure.

  • Manage a variety of technically complicated tasks effectively.

  • Experience in remote support and troubleshooting.

  • Understanding of basic hardware accessories, devices, and peripherals.

  • Excellent oral and written communication skills.

  • Exposure to ITIL practices for infrastructure management.

Requirements

  • 2–4 years of call-taking experience with core Help Desk skills.

  • Basic understanding of Enterprise IT infrastructure setup.

  • Basic knowledge of Active Directory.

  • 3+ years’ experience supporting multiple operating system versions.

  • Basic Office 365 administration using the Office 365 Admin Console.

  • Bachelor’s or Master’s degree in Computer Engineering, Information Technology, or related field.

  • Certifications – ITIL v4, Modern Desktop Administrator (MD-103).

  • Strong writing and documentation skills; ability to train other engineers as required.

  • Good knowledge of troubleshooting email clients (e.g., Outlook).

  • Excellent hardware and software troubleshooting skills.

  • Good understanding of Microsoft Office functionality and troubleshooting.

  • Fluency in English and Mandarin, in both oral and written communication.

  • Knowledge of utility software such as antivirus tools.

Details

  • B2B contract
  • Remote work

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting

EOE/AA employees encouragement and referrals may increase interview chances.

This posting may be refreshed as openings evolve.

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Required Skill Profession

It & Technology



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