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IT Service Desk specialist with Mandarin Job Opening In Shah Alam – Now Hiring Work Life Group NL


Job description

Overview

IT Service Desk specialist with Mandarin — Join to apply for this role at Work Life Group NL.

Responsibilities

  • Primary contact point for end users via phone, chat, or self-service tickets.

  • Qualify and open tickets for remediation of events.

  • Triage tickets to respective teams.

  • Regular updates and follow up on tickets in the queue.

  • Follow up tickets until closure.

  • Manage a variety of technically complicated tasks effectively.

  • Experience in remote support and troubleshooting.

  • Understanding of basic hardware accessories, devices, and peripherals.

  • Excellent oral and written communication skills.

  • Exposure to ITIL practices for infrastructure management.

Requirements

  • 2–4 years of call-taking experience with core Help Desk skills.

  • Basic understanding of Enterprise IT infrastructure setup.

  • Basic knowledge of Active Directory.

  • 3+ years’ experience supporting multiple operating system versions.

  • Basic Office 365 administration using the Office 365 Admin Console.

  • Bachelor’s or Master’s degree in Computer Engineering, Information Technology, or related field.

  • Certifications – ITIL v4, Modern Desktop Administrator (MD-103).

  • Strong writing and documentation skills; ability to train other engineers as required.

  • Good knowledge of troubleshooting email clients (e.g., Outlook).

  • Excellent hardware and software troubleshooting skills.

  • Good understanding of Microsoft Office functionality and troubleshooting.

  • Fluency in English and Mandarin, in both oral and written communication.

  • Knowledge of utility software such as antivirus tools.

Details

  • B2B contract
  • Remote work

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting

EOE/AA employees encouragement and referrals may increase interview chances.

This posting may be refreshed as openings evolve.

#J-18808-Ljbffr

Required Skill Profession

It & Technology


  • Job Details

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Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Shah Alam, Malaysia, highlighting market share and opportunities for professionals in IT Service roles.

6964 Jobs in Malaysia
6964
235 Jobs in Shah Alam
235
Download It Service Jobs Trends in Shah Alam and Malaysia

Are You Looking for IT Service Desk specialist with Mandarin Job?

Great news! is currently hiring and seeking a IT Service Desk specialist with Mandarin to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Work Life Group NL adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for IT Service Desk specialist with Mandarin Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Shah Alam. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Service Desk specialist with Mandarin?

Key qualifications for IT Service Desk specialist with Mandarin typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Service Desk specialist with Mandarin?

To improve your chances of getting hired for IT Service Desk specialist with Mandarin, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Service Desk specialist with Mandarin Job Success

Work Life Group NL interview tips for IT Service Desk specialist with Mandarin

Here are some tips to help you prepare for and ace your IT Service Desk specialist with Mandarin job interview:

Before the Interview:

Research: Learn about the Work Life Group NL's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Desk specialist with Mandarin interview at Work Life Group NL, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Work Life Group NL's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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