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IT Service Management Engineer Job Opening In Kuala Lumpur – Now Hiring EPS


Job description

Responsibilities:


  • Design and maintain ITSM processes including Incident, Problem, Change, and Request Management.

  • Configure and manage ITSM tools (e.g., ServiceNow) to support service workflows and reporting.

  • Monitor service performance and ensure adherence to SLAs and KPIs.

  • Coordinate with IT support teams and vendors to resolve service issues and improve response times.

  • Develop and maintain service documentation, knowledge base articles, and process guides.

  • Conduct root cause analysis and implement corrective actions for recurring issues.

  • Support service reviews, audits, and compliance activities.

  • Drive continuous improvement initiatives to enhance service delivery and user satisfaction.

  • Provide training and guidance to IT staff on ITSM processes and tools.

  • Collaborate with cybersecurity, infrastructure, and application teams to ensure integrated service management.

  • Key Requirements:

  • Bachelor’s degree in information technology, Computer Science, or related field.

  • 3–7 years of experience in IT service management or IT operations roles.

  • ITIL certification (Foundation or higher) is preferred.

  • Experience in a global enterprise environment is beneficial.

  • Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar.
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Are You Looking for IT Service Management Engineer Job?

    Great news! is currently hiring and seeking a IT Service Management Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EPS adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Malaysia laws and regulations

    What Is the Average Salary Range for IT Service Management Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for IT Service Management Engineer?

    Key qualifications for IT Service Management Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for IT Service Management Engineer?

    To improve your chances of getting hired for IT Service Management Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for IT Service Management Engineer Job Success

    EPS interview tips for IT Service Management Engineer

    Here are some tips to help you prepare for and ace your IT Service Management Engineer job interview:

    Before the Interview:

    Research: Learn about the EPS's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your IT Service Management Engineer interview at EPS, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EPS's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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