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IT Solution Support Engineer Job Opening In Kuala Lumpur – Now Hiring Vanderlande


Job description

Job Title: IT Solution Support Engineer

You are part of the Vanderlande Value Office team, providing 2nd-level support and specific technical expertise to customers and colleagues in the APAC region, reporting to the LCS Director SEA & Head of Value Office in Malaysia.

Your profile

  • You hold a bachelor’s degree in computer science, electrical engineering, or related fields.

  • 1 to 3 years of work experience in an IT and/or logistical automation environment (preferable).

  • Affinity with IT and Industrial Automation, and interest in logistics processes.

  • Knowledge and experience with Linux commands, Oracle PL/SQL, Oracle Databases, Application Servers, Java code, and Python scripting is a pre-requisite.

  • Preferably, you have a good understanding of IT service management practices (ITIL v3/v4).

  • Enthusiastic, result-driven professional.

  • Analytically strong and positively critical.

  • Proactive, pragmatic, and hands-on attitude.

  • Strong communication skills with a good command of the English language.

  • Willing to travel up to 25% of the time.

  • May have to work after hours and weekends as the operation runs 24/7.

Your responsibilities

  • Analyzing & reporting system performance, undefined behavior, and functional reports, including specific flow situations.

  • Executing the lifecycle of open tickets, proper reporting between shifts, and communicating with stakeholders.

  • Continuously monitoring the customer’s BHS environment.

  • Helping identify problems and performing Root Cause Analysis in collaboration with other IT groups.

  • Maintaining and supporting the Incident Management processes.

  • Troubleshooting SCADA-related issues, including connections with OT/IT equipment, and performing restores.

  • Troubleshooting middleware issues like application servers and Oracle database backup/restore/cleanup, and assessing health.

  • Troubleshooting software components using logging, and applying simple patches/updates.

  • Troubleshooting baggage system issues like reading bag traces and analyzing system behavior.

  • Deploying and maintaining IT Monitoring Solutions.

  • Supporting and coordinating activities to update and upgrade live environments.

  • Supporting the implementation of new service agreements.

  • Supporting and training local support teams to enhance their capabilities and tools.

  • Planning and delivering preventive maintenance tasks and change activities (back-ups, patch execution, etc.).

  • Creating documentation such as manuals, diagrams, work instructions, and communication drawings.

  • Collaborating with team members, Service Desks, and customer teams to improve IT solutions and standards.

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Required Skill Profession

It & Technology


  • Job Details

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Unlock Your IT Solution Potential: Insight & Career Growth Guide


Real-time IT Solution Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Solution in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in IT Solution roles.

2674 Jobs in Malaysia
2674
779 Jobs in Kuala Lumpur
779
Download It Solution Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for IT Solution Support Engineer Job?

Great news! is currently hiring and seeking a IT Solution Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Vanderlande adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for IT Solution Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Solution Support Engineer?

Key qualifications for IT Solution Support Engineer typically include It & Technology and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Solution Support Engineer Job Success

Vanderlande interview tips for IT Solution Support Engineer

Here are some tips to help you prepare for and ace your IT Solution Support Engineer job interview:

Before the Interview:

Research: Learn about the Vanderlande's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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During the Interview:

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Final Thought:

To prepare for your IT Solution Support Engineer interview at Vanderlande, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Vanderlande's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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