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Urgent! IT Support Engineer Job Opening In George Town – Now Hiring EPS

IT Support Engineer



Job description

IT Support Engineer Posting Date : 26 Aug 2025 | Close Date :24 Nov 2025

Key Responsibilities


  • Provide 1st-level technical support for end users’ PCs, laptops, and handheld devices via phone, email, remote tools, or in person.


  • Troubleshoot and resolve hardware, software, network, and printer-related issues.


  • Set up and configure desktops, laptops, mobile devices, and peripherals.


  • Monitor and maintain computer systems and networks.


  • Perform basic troubleshooting and support for servers, storage, backup solutions, virtualisation, wired/wireless networking, and firewall devices.


  • Manage user accounts, permissions, and access control (e.g., Active Directory, email systems).


  • Maintain IT asset inventory and ensure accurate documentation.


  • Coordinate with end users and vendors for IT system support and troubleshooting.


  • Escalate complex issues to higher-level support or vendors as necessary.


  • Ensure all support tasks meet SLAs and comply with company policies.


  • Requirements



  • Minimum 1–2 years of experience in the IT industry or a similar role.


  • Ability to work flexible shifts, including standby and night shifts.


  • Willingness to travel to sites for work.


  • Proficiency in Mandarin for communication with stakeholders and clients.


  • Diploma/Degree in Computer Science, IT, or related fields.


  • Strong knowledge of Windows OS, Microsoft Office 365, and basic networking concepts.


  • Basic understanding of IT infrastructure, networks, and servers.


  • Good oral and written communication skills with high attention to detail.


  • Strong customer service orientation with a positive attitude.


  • Team player with a strong sense of responsibility and urgency.


  • Strong analytical thinking and problem-solving skills.


  • Ability to provide 2nd/3rd-level technical support is an added advantage.


  • Sub Specialization : Information Technology;IT Infrastructure Type of Employment : Permanent Minimum Experience : 1 Year Work Location : Penang

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    Required Skill Profession

    Computer Occupations



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