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IT Support Manager Job Opening In Kuala Lumpur – Now Hiring Cartrack


Job description




A bit about us

We’re a world-leading smart mobility SaaS tech company with over 2.3 million subscribers across 23 countries.

Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you curious, innovative and passionate?

Do you take ownership, embrace challenges, and love problem-solving?

We’re looking for an IT Support Manager who will enable us to build industry disruptive tech products and revolutionise the way our customers use technology.

The purpose of this role is to manage the IT support staff and the day-to-day running of the IT support department nationally.

Responsibilities

Manage support staff


  • Set tasks and timeframes for staff and ensure that all tasks are completed timeously and efficiently.


    • Attend to all HR related staff functions i.e. leave applications, IR, recruitment and selection of staff.
    • Continuously coach and motivate staff.

    Developing and implementing a comprehensive plan to secure our computing network.
    • Travel to branches regionally in Southeast Asia

Manage Support Infrastructure regionally 

  • Maintain personal computers and IT equipment
    • Ensure hardware and software are up to date and functioning optimally
    • Ensure network and connectivity is functioning optimally
    • Assess support infrastructure current and future needs and plan accordingly
    Asset Management and Procurement
    • Ensure all assets and inventory processed and documented
    • Perform monthly asset reviews for each branch
    • Procure assets according to branch and company procedure

Meet IT Support Service Level Agreements

  • Oversee staff and incoming jobs.


    • Prioritise accordingly to meet customer satisfaction standards
    • Plan and organise daily activities to ensure tasks are completed in time

Requirements


  • Microsoft Certified Qualification

  • IT Management Degree 

  • BSC in Computer Science/Information Technology field (Preferable) 

  • 4 years previous Supervisor / Management experience

  • 2 years Procurement and IT Asset Management experience

  • 3 years Networking experience

  •  3 years IT Security experience

  •  Effective verbal and written communication skills.






Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Kuala Lumpur, Malaysia, highlighting market share and opportunities for professionals in IT Support roles.

6445 Jobs in Malaysia
6445
1569 Jobs in Kuala Lumpur
1569
Download It Support Jobs Trends in Kuala Lumpur and Malaysia

Are You Looking for IT Support Manager Job?

Great news! is currently hiring and seeking a IT Support Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cartrack adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Malaysia laws and regulations

What Is the Average Salary Range for IT Support Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kuala Lumpur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Support Manager?

Key qualifications for IT Support Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Support Manager Job Success

Cartrack interview tips for IT Support Manager

Here are some tips to help you prepare for and ace your IT Support Manager job interview:

Before the Interview:

Research: Learn about the Cartrack's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

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Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cartrack's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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